Review Time
Booked a car at Gatwick. I had a few queries so called the beach and spoke with Gill. He was fantastic. My flight was delayed and arrived after midnight. But Gill kept the car for the following morning. He made the whole experience excellent. Car and price was good too 😀
I cannot stress enough, NOT to use this company. Booked a Luton van to move house. There was a fault with the flat bed of the van, and the van had to be returned same day prior to use. No alternative was available and I was advised by the Glasgow office manager a full refund would be given. £1,500 holding charge was refunded 3 days later, however no refund of the van charge has ever been received.A week later I contacted Kenny from the Glasgow branch who advised refunds can take 14-21 days due to backlog of refunds, which in itself doesn’t sound good for this company.So 21 days I waited. still no refund, and absolutely NO contact from this company. I then contacted customer service who advised a decision was still to be made if I was due a refund. I’m sorry but this blows my mind, different information every time this company is contacted.I asked to raise a complaint with Customer Services and was told he couldn’t do that and I would have to do it myself online, which proves very difficult to do.I then asked to speak to a Manager, which I’m well within my consumer rights to do, and would you believe she was on another call and has STILL not contacted me back.Not only was I let down with a faulty van, bad customer service throughout but I am no further forward in receiving a resolution or a refund. I urge all, DO NOT use this company, it is not fit for purpose.
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