Review Time
Really good service. After looking at all the car rental companies based in Liverpool, I spoke to Drivalia through their web chat. They offered a much better deal and price this way, compared to the online site and other providers.Quick mention for Tony at Liverpool airport who picked us up. Very friendly and explained everything very well. A nice touch is, he reviewed the car with us to capture any faults before we took the car away.The car was very clean and ready to go, so very little waiting time.
1. Shuttle transport? No. They do not have this service even though the broker promised me this service (Carjet)2. They do not track the flights or do not know how to. They rang me when I was in baggage reclaim to tell me they were calling me a no-show and that I was due at 3:30. I responded, but that was my take off time, we left on time and I have arrived on time. He shouted at me for being late.3. The staff are rude, probably thick or missed the training day4. They do not recognise the insurance we bought from the broker as being adequate and wanted to charge me £500 for their insurance (2 weeks cover)5. I will never use Carjet or Drivalia ever again even if my life depended on it It started bad and just got worse.
Booked through Ryanair, got a scratched-up MG instead of the VW I reserved. Over 30 marks (yes 30!) noted at pickup, but no defect report ever sent despite promises to contrary.On return, they claimed a tiny 10mm mark was “new” and charged £225 with zero proof or inspection. Then hit my card with a €350 unauthorised charge! No fair way to escalate — complaints just loop back to the same staff. Customer complaints non existent. Their Business model is to make back cost of car by spurious scratches to paintwork.Blatant money grab. Avoid this company - I wish I had.I have already used Drivilia’s customer complaints process - and received a phone call from the same individual at the local branch (Darren) that had initiated the scam. Appalling.
Absolutely brilliant. Hired a car for the week. Was thrilled with it . Returned it this morning. Half way home I realised I had left a tiny picture of my late son hanging from rear view mirror. I was heartbroken. I rang the office and they said it had been handed in and realised it was something of sentimental value and we arranged for me to collect it the next day later today I got a phone call from One of their staff called Andrew he offered to drop it off tonight. I can’t thank the staff enough for realising that it was very important. thank you for everything you have done. I imagine other companies might have thrown it in the bin. Thank you again.
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