Name: drivalia.co.uk
Telephone: 000000000
Rating: 4.0

Lilla Guest

Fraudulent company

When we rented our car they did not come outside and do a walk around with us which we thought was odd. So we took a full video of the car ourselves. We drove the car for 3 days and had zero accidents or encounters. When we went to return the car the person at the counter said “You damaged the car”. We told them we didn’t and tried showing them the video we took of the car but they charged us a couple hundred dollars anyways. We’re trying to dispute it but they won’t respond to our emails. This company is TOTAL FRAUD. Absolutely criminal.

Date of experience: May 14, 2025

Montgomery Brown Guest

9 months ago

Avoid at all costs

Terrible company to deal with Charged me twice Wouldn’t refund Had to complain to the company that linked them

Date of experience: May 13, 2025

Millicent Guest

9 months ago

The whole rental experience was fine

The whole rental experience was fine, the staff super sweet and car good too. You start with the extortion immediately regarding the insurance deposit that they want to block from your credit card but then if you pay a nonrefundable fee of half the amount they won't do that!!!! Then you make a mistake of driving in a box that we do not have in Holland you get a fine. You pay the fine but then the fun starts with the collection agency Drivalia uses!!! Total crooks!!! They offer you discounts, you pay then they say you did not pay enough and try to slap another 78£ on top of the 78£, insane and very frustrating. You can not believe a thing they say.

Date of experience: May 13, 2025

Elmer Guest

10 months ago

Great customer experience

I used the Chat with us feature on the website to look for the best deal a guy called Jay Patel made the whole entire process smooth and clear . it took approx less than 5 minutes he had sent me the best deal at a good affordable price .

Date of experience: May 12, 2025

Jared Harris Guest

10 months ago

Fast and very friendly customer…

Fast and very friendly customer service. I recommend! I would like to notice high level of ser ice crom specialist Joe Patel. All the best to the company.

Date of experience: May 12, 2025

Lucinda Long Guest

10 months ago

JAY PATEL was so helpful and nice

JAY PATEL was so helpful and nice. We still haven't get the car but so far the attention have been very good. Thanks Jay!

Date of experience: May 12, 2025

Phoebe Foster Guest

10 months ago

A very efficient and helpful booking…

A very efficient and helpful booking procedure.

Date of experience: May 12, 2025

Sr_ZombieKiller_78 Guest

10 months ago

Great service by Drivalia, simply perfect

Great service by Drivalia. Tony was very friendly for both car pick-up and return. Easygoing procedures with no hassle, simply perfect

Date of experience: May 12, 2025

LP52 Guest

10 months ago

Booking was very straightforward

Booking was very straightforward. Great direct price and very helpful service from James Morris on the chat.

Date of experience: May 12, 2025

Edison Smith Guest

10 months ago

Buyer beware

Buyer beware - avoid. Like others, I was attracted to Drivalia by low prices. However, this company is a scam. I booked a reservation at a set price. I arrived at the rental counter 1 hour and 17 minutes late. They told me the van I rented was no longer available and I had to upgrade for 240 GBP. I spoke with the lot technician who told me they never had the van I rented to begin with. Its a scam. Their own terms and conditions give a 4 hour grace period (to pick up the vehicle!) but they would not honor it. This exact scenario happened to another customer while we were there. I will never rent from Drivalia again. Efforts to work with Drivalia are fruitless. Working with CC company as this is fraud.