Review Time
They are extremely thin with the ground staff. So you have to wait for like 1 hour at the office just to get a car!I had everything in place, the license and the credit card, and that should be pretty much right? But no they want your bank statements and utility bills which is insane just to do a car rental.Super disappointed and please don’t use unless you have a lot of time to waste with these people.
Drivalia Pisa hired me an electric car with a battery that discharges way sooner than it promises. For example, there was a charger 22 km away (there are hardly any good charging stations in Italy) and the battery told me I had 35 km but 8 km before I got to the charging station, the battery showed zero on a busy autostrada in a rainstorm. I had to stop and call the police because I couldn't contact Drivalia by phone or message - the police called tow truck because it was an emergency - it cost me €250 and Drivalia are refusing to pay!
I’m a regular customer of Drivalia, and I can confidently say it’s the best car rental company in the UK. The staff are always friendly and helpful, and their prices are consistently lower than other rental companies. A special mention to Mr. Sanj, the manager—he’s outstanding and goes above and beyond to ensure great service. I highly recommend Drivalia to anyone looking to rent a car.
I booked a fiat 500 (manual) or similar petrol/gas for collection at 18:00 on Friday and return 18:00 on SundayFirstly, i was called a Drivalia employee at 14:27 on Friday who told me I would not be able to collect the car at 18:00 as he wanted to close the office then and go home. When i said the app had given me the option to collect at 19:00 he said I could book then if i wanted, but he would not be there to give me the car. So, i left work early to make sure i got to the Drivalia office in time.When we arrived, we were told that the car we could rent was electric. I said this would not be possible as where we were going in the countryside had no electric car chargers and that i had specifically selected a petrol/gas car instead of electric. I was told by the Drivalia employee that the only petrol/gas car available was the most expensive option. I said this was not acceptable and that it felt like the Drivalia employee was trying to scam us. I had prepaid for a service and that it clearly states in your terms and conditions that "our booking reservation system shows you real-time availability". I fully understand that we weren't necessarily going to get a fiat 500, and like all car rental companies it could be something similar. However, I had intentionally not selected an electric vehicle while using the app and made sure it was petrol/gas. The employee behind the desk offer no apology and was rude from the moment he had called me earlier in the day saying he wanted to close the office early. It seemed like he resented the fact we had turned up at all. I asked if it would be possible to speak to his manager. He call "head office" and the man on the other end of the line was just as rude and kept telling me that the electric car was "or similar" to what we had booked. He also stated that the app was not correct and that he had no control over what the app allowed us to book, which again is the complete opposite of what it says in your Terms and Conditions. He offered a small discount of £20 from the large upgrade in price we were going to have to pay. When i said it was not acceptable he said that he was going to cancel our booking. My wife who had stayed calmer than me during these conversations tried to help but was told by the employee behind the desk that he would not speak to her because she was a woman. I then asked if i could have my driving licence and the rental agreement (that i had just signed) back from the employee behind the desk, who said no. It seemed like he was intentionally trying to get me worked up to try and provoke me. I had to come round the desk to retrieve my licence.I have never received worse customer service in my life.
The car I booked wasn't there, so they showed me a Peugeot which was filthy inside and out. We waited for it to be cleaned. An hour later, the car is now ready, but has zero fuel. The manager gave us £20 to put some petrol in it (quality). As soon as I drove away I could feel something wrong with a rear tyre. When I checked it later, it was on 24 instead of 34. Managed to pump up, but sensed it was a slow puncture. I took the car to Kwik Fit who said they could repair the tyre and Drivalia have an account. Good news. Not so good news, the rear brake pads had completely gone, and all brake pads needed to be replaced. The fleet manager refused the repair. Took the car,back to Drivalia and explained the situation. Exchanged for an MG, which worked fine. When I returned the MG, they had nothing on their system about this car at all! The manager/ owner apologised for the bad experience. I will never use them again. I also picked up a speeding ticket doing 35 in a 30 zone because my brakes didn't work. Just a complete disaster. Enterprise have just opened directly opposite. I shall go there in future.
When we picked up our car in Liverpool, I informed the customer service rep that we would return the car a few hours later to our destination (Edinburgh) on the return date. He said no problem, and I could do it online. Once I was finally able to get to our booking online (which was not easy to do and very hard to reach someone to help me in customer service), I put in the return time (5 hours later) and the fee was 355.00 pounds ($700 CDN)- more than our entire 5 day rental ($500)! I tried to contact customer service in the UK (no luck), so I contacted them once I returned home to Canada. The only option is to email them. After getting connected to the first customer service rep (probably AI), I was told to contact the Branch Manager in Liverpool. When they got back to me, I was told by them that there was nothing they could do, and told me to contact the Regional Manager, who told me that because I agreed to the late fee that there was nothing I could do. This communication was all in writing since they don't have a 1-800 number, and I wasn't going to pay long-distance fees to talk to someone who probably would tell me that there was nothing they could do for me. I was told that if I still wasn't happy to let them know. I requested that a Supervisor get in touch with me. That was over 4 weeks ago, and no response. I don't have time or energy to keep up this ridiculous back and forth and not have any human have the decency to speak with me, so I'm going online to leave as many 1 star reviews so that people know this is a terrible company that seems only interested in ripping people off and not in customer satisfaction or customer retention.
Less than one star if we could! Total lack of cooperation/support after leaving us in the lurch without an appropriate vehicle with less than one day's notice. Following the agent's advice, we used a smaller car for less than one day while searching for the vehicle we needed for our large family. Then after returning home, they refused to issue a pro-rated refund for the 6 unused days. Six months later and still no satisfaction. Case is now closed by their customer "service" agents. Have never had such a dissatisfying experience renting a car.
I made an online reservation, showed up at the rental location, and the company refused to give me the car due to a documentation requirement that was not clearly stated. I’ve rented cars in several other countries with this same driver’s license without any issues. I was left without a car, my trip was seriously affected, and the company still refused a refund. Total disregard for the customer.
When we got the branch in Aberdeen the car was not present and there was no replacement. We ended up waiting 2 hours for the car. No compensation was offered. I had ask quite frankly if not a compensation was in order. The branch employee offered a full tank of gas as compensation. However when we finally got the car it had an empty tank, so no compensation at all. When I complained I was offered a 30% discount on my next rental at Drivilia. All good I thought. But when I asked the main branch of Drivilia to confirm the discount they declined to confirm it. So now I am left with an empty promise from a random emplyee at Aberdeen Airport. And if this terrible story does not end here. I have just recieved a payment request for 60£ because I took the car to Islay. Deep in the rental terms under "Border Crossing" there was line that said border crossings are likened to taking a ferry to an island with the car! Bullshit, I say. Classic con act. I will never rent a car with Drivilia again.
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