drivalia.co.uk

4
4 Based on 1.4K reviews

...

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Average Rating

4

/
5

1.4K Reviews

5 Star
71%
4 Star
2%
3 Star
1%
2 Star
2%
1 Star
24%

Filtered Reviews

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Review Time

Tara Sutton
thanks paul great service see you again

5
Date of experience: May 04, 2025
Ginny
Tony & Paul were impeccable!!

Tony & Paul were impeccable!!! Everything went perfectly

5
Date of experience: May 04, 2025
Louisa Cook
Good customer service

Good customer service, nice car and woukd recommend

5
Date of experience: May 04, 2025
Iwarm82
Fab service and upgrade from Tony

Fab service and upgrade from Tony! 😀

5
Date of experience: May 04, 2025
Charlie W.
I would especially like to thank Jay…

I would especially like to thank Jay Patel, who responded quickly to my questions when renting a car and completed the process easily.

5
Date of experience: May 04, 2025
Porter Kelly
Jay in the contact centre is fab

Jay in the contact centre is fab. always manages to get me the best price. cant fault drivilia for its seervice.

5
Date of experience: May 04, 2025
darkyrox
Good service

I booked the car through a comparison website and I collected it from Liverpool airport. The car was clean and in good condition. Mr Gareth, the staff member who served me, was friendly, polite and very professional.

5
Date of experience: May 04, 2025
Lin0xs918
Theives

After a flight delay of over an hour I was late to pick up car , they told me they had rented my car to someone else and didn’t have similar only an upgrade of over £300 which I declined, I rented with another company and still have no refund for a car I never used because I paid in advance, I call this theft

1
Date of experience: May 04, 2025
Useless! Read before using

I booked, I paid with enhanced insurance. I had to walk to the pick up location which took 25 minutes because their shuttle bus number was unanswered for over 30 mins. On arrival, they wouldn’t let me have the car unless I paid £600 more than the £100 rental charge because I didn’t have a credit card to leave a £1500 deposit which was not mentioned during booking! They wouldn’t give me a refund! So I’ve lost £160 to these crooks! Don’t book! Nightmare! My wife has a physical disability and it took 4 hours standing on packed trains and taking Ubers to get home! Now we’re car-less for 9 days!

1
Date of experience: May 03, 2025
Agnes Wilson
Do not use this company.

Similar experience to other customers' reviews. I was charged 575 pounds for two minor scuffs to two alloy wheels which I did not cause. The car was collected when it was dark so it would have been impossibile to view these scuffs. I contested the damage but was told to complain using the company's site which I have done. Do not use this company! I have another booking with Drivalia at the end of the month which I will obviously cancel. The response from Drivalia clearly indicates that they did not read my complaint - I clearly stated that I had already raised my complaint on their website.

1
Date of experience: May 03, 2025

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