drivalia.co.uk

4
4 Based on 1.4K reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4

/
5

1.4K Reviews

5 Star
71%
4 Star
2%
3 Star
1%
2 Star
2%
1 Star
24%

Filtered Reviews

Filter Reviews

Review Time

Gus R.
Great customer service

All round good customer experience, Gareth on reception was informative and helpful

5
Date of experience: May 08, 2025
Florence Clark
Car Hire

We hired a car for 8 days with Drivalia for our trip in the UK. Tony helped us with our car and transfer to the airport, the service was excellent - efficient and friendly, would recommend!

5
Date of experience: May 08, 2025
Richie Cook
Stuart

Stuart gave good customer service and was competent.The directions given by the company of how to get from the airport to the car rental place were very unclear. It said to call a number, but no number was given. There were also no signs at the airport, as far as we could see, that showed us where to go in order to find the shuttle buss, which created some irritation and stress. That had nothing to do with Stuart, and his manners and helpfulness eased the tension.Good car, good customer service!

5
Date of experience: May 08, 2025
LaCachou
Excellent and friendly service

Excellent and friendly service. Tony dropped me at the airport in the same car.

5
Date of experience: May 08, 2025
Adam was brilliant better than Avis who…

Adam was brilliant better than Avis who refused to give me a car for no reason

5
Date of experience: May 08, 2025
Adam was fantastic

Adam was fantastic

5
Date of experience: May 08, 2025
Ricky Patterson
So easy and affordable

Jay Patel popped up on chat as I was searching! he was able to make the booking clear and quickly! loved it - thanks so much such an easy experience i've used you in the past and like your product and customer care

5
Date of experience: May 08, 2025
berzy76600
adam was fantastic

adam was fantastic

5
Date of experience: May 08, 2025
Marie
Hired car for 4 days at the Gatwick…

Hired car for 4 days at the Gatwick Airport office for 4 days … brilliant staff , helpful and very pleasant guys .. would definitely recommend and will certainly book with them again .

5
Date of experience: May 08, 2025
Beware

had a very frustrating and disappointing experience with Drivalia. I booked a car through Booking. included full insurance in the booking. However, when I arrived to collect the car, I was told that my insurance was completely void because the booking was made under “Chris” while my driving licence says “Christopher.” This minor difference in name — which is very common and should be easily understood — was enough for them to refuse my original booking terms and force me to pay an extra £120 for insurance on the spot.There was no warning during the booking process that such a minor name discrepancy could cause this issue, and no flexibility or understanding shown at the desk. It felt like a technicality used to upsell their own insurance rather than provide fair customer service.For a company dealing with international and domestic travelers, this level of rigidity and lack of transparency is unacceptable. I won’t be using them again, and I’d advise others to be very careful — make sure the name on your booking exactly matches your ID, or you could end up paying a lot more than expected

1
Date of experience: May 08, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More