Review Time
Stuart gave good customer service and was competent.The directions given by the company of how to get from the airport to the car rental place were very unclear. It said to call a number, but no number was given. There were also no signs at the airport, as far as we could see, that showed us where to go in order to find the shuttle buss, which created some irritation and stress. That had nothing to do with Stuart, and his manners and helpfulness eased the tension.Good car, good customer service!
had a very frustrating and disappointing experience with Drivalia. I booked a car through Booking. included full insurance in the booking. However, when I arrived to collect the car, I was told that my insurance was completely void because the booking was made under “Chris” while my driving licence says “Christopher.” This minor difference in name — which is very common and should be easily understood — was enough for them to refuse my original booking terms and force me to pay an extra £120 for insurance on the spot.There was no warning during the booking process that such a minor name discrepancy could cause this issue, and no flexibility or understanding shown at the desk. It felt like a technicality used to upsell their own insurance rather than provide fair customer service.For a company dealing with international and domestic travelers, this level of rigidity and lack of transparency is unacceptable. I won’t be using them again, and I’d advise others to be very careful — make sure the name on your booking exactly matches your ID, or you could end up paying a lot more than expected
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