Review Time
Scammers- avoid this company at all costs. Firstly the only reason we used this company was that they offered collection from central Liverpool city centre. However when we called to arrange a meeting point the people on the phone clearly had no idea about this service and instead told us to get a taxi to the depot. Secondly we paid for full cover and when we collected the car we were told “we cannot charge you more than £150 for any damage”. We were not told of a £80 admin fee. On delivery of the car, a tiny dent on top of the bonnet which could only be caused by a stone or twig falling on the car (ie not through our fault) was identified which was more than likely already there on collection of the vehicle. The damage fee for this was almost as much as the whole rental. Clearly this is how you they making money- offering cheaper rates and then charging indiscriminately for so called “damage”.In terms of service - on collection one of the staff members burped loudly in front of the customer desk. Another was complaining to her colleagues about faults with car breaks which was leading to vehicles having failed their MOTs that day which caused us a lot of concern, and the other stared blankly out of the window instead of servicing customers in the queue. When we asked if he could help us he said he wasn’t logged in and continued to look out the window. On returned of the vehicle we expected a shuttle service to the airport. Another lie from this company. We were dropped off quite far away at the end of a car park because and I quote “if I get any closer it’s £6”. Absolutely terrible misleading service from start to finish.
I was totally new to all this and had to rely on the person who was left to deal with me!Luckily he was absolutely brilliant at his job and made me feel confident enough to write this review otherwise I'd have been stuck without his help.The lad who helped me out was called Tony Reppion.Thskks again Tony.
We have used Drivalia many times at Gatwick and always have experienced excellent service. Recently hired a car from Stanstead airport and received professional and friendly service from Yamna, many thanks for making it so quick and easy.
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