Review Time
*****If I could rate this zero I would!!!! This company was a shocker. We travelled from Australia. Booked online. When we booked it said ‘located at airport - not offsite’. It was offsite!!!! Picked up from Manchester airport. Took us 45 mins to find out WHERE to pick it up. Didn’t bring original actual visa card to pay refundable deposit. They wouldn’t accept tapping a card. He wanted it inserted into the machine. Didnt have it. Isn’t this a modern world??!! Who carries an actual Visa card? They wouldn’t help us sort this. They wouldn’t take partners REAL Visa card to secure the deposit, because the booking wasn’t in their name. They wouldn’t cancel the booking and immediately rebook the car in partners name… who had the actual Visa card. So ended up having to pay the whole security bond up front NO REFUND. An extra $2700 AUD!!!! On top of the car hire ‘which was offsite’. DISGUSTING. Returned car to London Heathrow 22 days later and they wouldn’t take us to airport. We had to UBER. Am furious. This is not ok! Disgusting service. **** BE CAREFUL ***
One of the main reasons we chose Drivalia was because you advertised that we could pick up directly from the airport. That turned out to be completely misleading.When we arrived at Manchester Airport, we spent nearly an hour trying to reach the number provided. To make matters worse, you don’t even use WhatsApp—a basic communication tool used by nearly every other car hire company. When we finally managed to contact your Manchester office, we were told to wait another 15 minutes for pickup. This was at 9:30pm, after a 23-hour flight.When we arrived at your office, things went from bad to worse. I was told that a physical credit card was required to process the bond. Like many travellers, I only carry a digital card on my phone. Because I was the only person listed on the booking, your outdated system wouldn’t allow my partner to use her card. Nor could your staff amend the booking to add her name. We were left stranded.Even though your salesperson did what they could, we had no choice but to pay an extra £800 just to secure a car—triple what we had budgeted (£1,200 instead of £400). It’s hard not to feel that your company takes advantage of travellers in vulnerable situations. In this day and age, it’s unacceptable that a global business still insists on physical cards and refuses to adapt. Your systems are antiquated, your advertising is misleading, and your practices border on dishonest.To make matters worse, when we returned the car at your Heathrow office, there was no courtesy transport to the airport—something every reputable rental company provides. We had to organise our own Uber and pay another £40 out of pocket.Overall, the experience was incredibly disappointing from start to finish, and I’ll be making sure other travellers are aware of how your company operates.We left a review on their management system but are yet to receive a response. DO NOT USE DRIVALIA
I have been using Drivalia for many years and always had a great experience.I have just collected another car from the Stansted Airport branch and all went smoothly and professionally. A big thanks to Yamna for her nice welcoming and professionalism
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