Review Time
Never again! Arrived at Drivalia LHR at 8pm last night (15/09/25) and went through a tedious uploading of Personal information online (whatever happened to personal service!). After about an hour of waiting we were told their computer system is down, so bad luck we won't be getting a car! Had to find our own way back to LHR and make other arrangements. Zero support other than suggesting the Enterprise car hire next door that was already shut. What made it worse was that we were told this computer system 'failure' is a regular occurrence!! Well, try a different system then. Absolutely disgusting service! Never again and will certainly advise all my friends about our bad experience.
We hired a car from Drivalia Belfast on 17th August with the maximum available coverage and waiver online for 8 days. We had a collision on 18th August, noone got injured, but the car was badly damaged and we had a terrible shock. We lost all our accommodation as we were not provided by a replacement car. There was no roadside assistance and the company was not picking up the 24 hr helpline. Since then we received a charge of 230 GBP, which I queried but paid, and then now a c.15000 GBP charge which is payable within 10 days. What is the point of paying c. 700 GBP-1000 GBP if they still claim negligence, which by the way they have no third party assessment for.1. Excess Waiver PurchasedAt the time of booking I purchased the Full cover with Super Relax waiver, which I understood should remove my liability for repair costs beyond the agreed excess. See attached confirmation email.Drivalia already charged me £230 (labelled as £150 excess + £80 admin fee). That should represent the maximum liability under the cover purchased.On 29th August 2025, during a telephone conversation I was informed that no further claim would be made beyond this amount.I also hold a screenshot from your system (see attached) confirming that £150 is the maximum excess applicable, consistent with the Super Relax cover I purchased.2. No Evidence of NegligenceI was not fined or prosecuted by police for any such conduct, and therefore I see no evidence to void the waiver. Drivalia assessed internally that I was found with gross negligence. There is no independent assessment on this available.3. No Breakdown of Costs & Scrapping AdmissionThey demand for £14,900, providings no repair invoices, cost breakdown, or supporting documentation. The state without dopcumentation that this is coming from their Balance Sheet (internal Finance document).4. Concerns of Administrative ErrorGiven that I purchased Super Relax, that I was charged £230, and that your own system confirms £150 as the maximum excess, I am concerned that the correct cover may not have been applied when the car was collected.If so, this would represent an internal administrative error on Drivalia’s part. I cannot accept liability for the consequences of such an error.5. Lack of Transparency & Consumer ImpactThroughout this matter there has been a lack of clarity and transparency in the information provided:• The website and protection documents are confusing and inconsistent, and key terms are not clearly explained.• The rental contract is not retrievable on your own portal, which prevents customers from verifying their coverage. We never received the original signed contract at the time of the collection, 17th August, only post dated documents.• Communication from your team has been fragmented, contradictory, and often unhelpful.• Furthermore, I was presented with “new” contracts showing my electronic signature and future dates, which I never signed nor authorised. This raises serious concerns about the integrity of your documentation.These failures have created unnecessary stress and confusion for me as a consumer, and your inability to provide clear documentation and support has had a direct negative impact.
I was charged for damage that I did not incur. After attempting to contact the Birmingham Airport location multiple times over the course of a whole month, they finally responded and refused to rectify the matter. The customer service here is absolutely abysmal and I implore anyone considering renting a car from them to look elsewhere. This isn't the first issue I had with them... in 2018, before they were Drivalia, they operated under a different name and I had a similar experience with them then. I wasn't aware of the name change and stupidly rented from them again. AVOID AT ALL COSTS!!!
I was charged 60gbp to take the car to Mull even though I have emails stating there would be no charge for this and being told that I would be refunded the 60gbp because I was told I wouldn't be charged. These people are shonks.
If you've ever been to a developing country, this place will feel very familiar. A (rich) owner or manager has hired one competent woman, but because the owner has to give jobs to his family members, friends and assorted hangers-on, there is a whole bunch of men hanging around doing busy-work.I'm not exaggerating here: I landed at Heathrow around 11 AM, didn't get to the rental place until 1 PM, not their fault, although they did hire an incompetent shuttle company. I then had to wait until after half past 4 to drive off the lot.I agree, it was busy, but having inefficient systems in place (why do you need a copy of flight arrival and departure information?), up-selling everybody on expensive insurance and not enough staff on while accepting a shit-ton of bookings is just greedy.The car was acceptable, but of course hastily cleaned to pass cursory inspection, the windows fogged up 'cause nobody had cleaned them on the inside (for months?), the booth was filthy and their was "stuff" in the glove box.I'm sure the people working at Drivalia are trying, but if I can get a rental agreement signed and on the road in under 10 minutes in most countries, it is really disappointing that it takes over THREE AND A HALF HOURS to get the same thing done at one of the busiest airports in Europe.
Travelling in Scotland? Especially for remote areas like the Highlands or Skye — please be aware that Drivalia has only a few branches, and based on our experience, you might not receive the help you expect in a breakdown situation.Our experience with Drivalia in Scotland was extremely disappointing. After our rental car broke down on the Isle of Skye, we were left completely on our own — no transport, no assistance, no practical help to reach the nearest Drivalia branch, which was hours away. What made the situation even more upsetting was the difficulty getting hold of anyone who could help. We made more than 40 calls over two days, were passed between departments, and received conflicting information. We were simply left to sort everything out on our own. As a result, we had to pay for extra accommodation, long-distance travel and a replacement rental car, interrupting our holiday for almost three days.Drivalia maintains that this was our “choice,” which makes the situation even more frustrating. Our case is now being reviewed by the BVRLA. We will keep you posted with an update.
Claim your business profile now and gain access to all features and respond to customer reviews.
ilovewrapper.com
saintandsofia.com
onlinebutcher.co.uk
beautyandtheboutique.com
www.pacificabeauty.com
adverts.ie
montford-co.de
dim.com
digitalfibre.uk
hemphealthnow.net
