Review Time
Picked my car up from Manchester on Sunday. The chap in reception was dealing with tough customers extremely well and I had a pleasant straightforward experience. Adam handed over the car and I was in and out within 15 minutes. Great experience cheers to the 2 lads.
Dear Drivalia Team,I want to take a moment to express my sincere thanks to Stuart at your Liverpool Airport branch. He went above and beyond to ensure I had a truly positive experience.This was especially important to me, as I had previously experienced very poor service at the Liverpool city branch and was seriously considering no longer using Drivalia. Thanks to Stuart’s professionalism, care, and customer-first approach, he completely turned my view around.Stuart is a real asset to your team, and I hope his outstanding customer service is recognised.Best WishesPaula McGowan OBE
Me and My husband have just come over from Finland to visit family in Kent and we booked a rental car through Norwegian Airline who use Drivalia not understanding that the pick up time for the car that Norwegian had provided I had missed as getting from south terminal to north terminal is not an easy task in a set time so my booking was cancelled completely but thanks to a young man called Kay at Gatwick North Terminal Branch he pulled out all the stops calling the company to see what can be done and when that failed he did everything in his power to get me a great deal so I could drive away with a car that day so I just want to say thank you so much for saving me not being without a car for my holidays here in England 5 stars definitely go to him so thank you again ⭐️ ⭐️⭐️⭐️⭐️ 👏🏻👏🏻👏🏻
I arrived at Drivalia Manchester Airport branch on 7th September, 10 minutes before my booking was due to start. The agent (who was polite) immediately informed me that the booked EV wasn’t available due to other customers not returning vehicles on time. No prior notice, no alternative ready.Despite providing valid proofs of address within the 3-month window, I was told a credit check was still necessary—contrary to Drivalia’s own T&Cs, which state this only applies if proof of address is missing. The check failed, inexplicably, even though I have a strong credit rating and had just passed one for a phone contract.I was then told to contact customer services for a refund. This turned into a wild goose chase:Web chat referred me to the booking portal, which didn’t recognize my details since the booking date had passed.Phone support told me to log a complaint online, which also failed due to the expired booking.Finally, I was told a refund would incur a £35 admin fee—on a £26.99 booking. Charging more than the booking cost for a failed credit check (which shouldn’t have happened) is outrageous.Thankfully, I secured a car from Sixt at the airport with zero hassle and no credit check. Drivalia’s process was obstructive, contradictory, and ultimately failed to deliver the service I paid for.I’ve since received a chargeback from my bank, but I won’t be booking with Drivalia again—and I strongly advise others to think twice before doing so. You may end up with no car, wasted time, and unnecessary stress.So there you have it. Contradiction in T&Cs: If their website states credit checks are only done when proof of address is missing, and yours was valid, that’s a clear breach.Failure to deliver the booked product: Not having the EV available is their operational failure, not the customers and breach of contract with the customer.Obstructive refund process: Referring you in circles and then charging a fee for their own failure is not just poor service—it borders on unethical.
I have hired a car with Drivalia Glasgow Airport couple weeks ago and Daniel made the process quick and simple for me. The place was busy that day but I've never been rushed through the door. Price was also good, car great. Top class service. Thanks Daniel.
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