Review Time
I’m truly disheartened to share this, as my previous interactions with the service were quite positive. The tool functioned well for me, and the support team was previously responsive. However, my experience has drastically changed over the past month. I initiated a trial and followed the company’s instructions to cancel it appropriately. Since then, my refund has been pending for nearly a month, with ongoing explanations about issues related to internal payment processing. While the support replies are courteous, they are overly repetitive and fail to provide any real solutions — simply stating “we have escalated it” repeatedly. What troubles me most is that the company continues to accept payments through the payment platform and promotes it as a method of payment, while acknowledging their inability to process refunds through it. No alternative solutions or compensations have been offered during this prolonged wait. I don’t think this is how customers should be treated, especially when their funds are held without any service and no clear timeline for a refund. I sincerely hope the service resolves these payment issues soon, as the product has great potential. Until this matter is addressed, I would recommend that new users exercise caution and refrain from subscribing until refund processing is fully operational again.
I'm genuinely disappointed to write this, as my past experiences with the service were quite positive. The tool worked well for me, and the support team was responsive. However, over the last month, my experience has changed dramatically. I started a trial and canceled it properly, following the company's instructions. Since then, my refund has been delayed for almost a month, with ongoing explanations about internal payment issues. Support responses are polite but very repetitive and provide no real resolution — just 'we have escalated it' repeatedly. What concerns me most is that the company continues to accept payments through the payment platform while admitting they can't process refunds through it. No alternative solutions or compensations have been offered during this long wait. I don't believe this is how customers should be treated, especially when their funds are held without service and no clear refund date. I really hope the service resolves these payment issues soon, as the product has potential. Until this situation is fixed, I would advise new users to be cautious and avoid subscribing until refund processing is fully functional again.
I want to share a very disappointing experience I had with the service, so others don’t find themselves in the same situation. I installed the service just to test the app during the free plan period. After testing, I found it unsuitable for my business needs, so I uninstalled it immediately. To my surprise, I was still charged $47 USD, even though I never used any paid plan. What's worse — they admitted it was their mistake, but insisted I must pay first before they could issue a refund. This is completely unacceptable and unprofessional. 👉 So I’m warning all e-commerce owners and dropshippers — please be very careful before using this service. Even during a free trial, you might end up being charged for a service you never actually used. We all work hard to build our businesses honestly, and we deserve platforms that respect their users and act with integrity. ⚠️ Be cautious, stay informed, and don’t let anyone take advantage of your trust.
🚫 Honest Review of the Service 🚫*“This service is a complete waste of money. First, you pay an upfront fee just to use it monthly. Then you have to find and upload all the products yourself. If a product has more than 100 variants — forget it, you can’t even upload it. Once it’s on your website, you have to rewrite everything — titles, descriptions, variants, and even the costs. Unless you already set your pricing markup, you’ll have to go back and do that too. To make it worse, they take 50% of the product cost on top of what you’ve already paid, while you do all the work. And when it comes time to advertise? You’re not even allowed to use their stock images — you have to take your own photos. Between the fees, the restrictions, and the workload, this service delivers no value. You’re paying them to make your job harder. Don’t waste your time or money.”*
I'm writing this review because I'm extremely frustrated with the customer support. When I faced a critical issue with my orders not syncing correctly, I reached out for help, hoping for a tailored solution. Unfortunately, the support was a major letdown. I only received generic, copy-pasted responses that didn’t address the specific error message I was encountering. The agent kept repeating standard troubleshooting steps that I had already tried, without any real attempt to understand the complexity of my issue. It's clear that their support team is not equipped to handle anything beyond the most basic problems. If you run into unique technical issues, don't expect any real assistance. The app might work for simple dropshipping, but the support is inadequate when you need it most.
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DSers is a comprehensive e-commerce solution. The most popular tool is DSers dropshipping app which helps over 4.5M online merchants who source on AliExpress and sell with Shopify, WooCommerce and Wix grow their business in an easier way.
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