Review Time
During covid we bought a standup freezer. Dufresne dropped it off outside my house and when I got home from work we found it in our yard, with no inspection done on it. We bought the extended warranty to give us 5 years no questions asked to replace the freezer and 300 bucks for our meat lost. Just under a year the freezer quit, we lost all our meat, I called in. They sent a guy, we told him that we paid for the extra warranty to have it replaced, he was told to fix what was needed. He replaced the motor and the fan. 8 months later it quit again. He replaced the control panel and with further inspection the door didn't even fit the box of the freezer letting warm air in the whole time. He replaced the door. After another year it quit again we lost our meat the third time. I called it in. They told me that they paid more in repairs then what the freezer is worth, so they are now done with my warranty and that I'm stuck with a freezer that is no good. They are a bunch of crooks. Do not buy from them
If I could give a minus 5 I would. Very poor customer service after purchases. Purchased a dining room set which every piece was damaged which was delivered yesterday I do not want this set any longer and they want me to pay 25% restoking fee for a damaged furniture. They want to fix the issues, but damaged is extensive. Was charged $150.00 delivery fee for which furniture was left at my home entrance, no installation. Pure robbery. DO NOT PURCHASE ANYTHING FROM DUFRESNE FURNITURE
the shop on cryville road is a scam shop I bought a bedroom set since August delivery plan for September 7th I didn't heard from them even to apologize for the delay. I went on September 26 to delete de order even though I will lose 10% the promised to deliver soon and reduce delivery by 100$, on November 11 they delivered half of the set till today I didn't received the dresser and no call for update i called them complaining about their silence and delay they are telling me that 100$ refund for delay so just wait, after buying a 6000 item here is how I have been treated and scammed. Worst shop to deal with no customer respect after they got your money.
I bought a sectional couch about a year ago worst couch i ever bought and can't return it just take pics and send a technician out that won't solve anything cushion don't stay in and it's so uncomfortable. It's not worth 2 dollars let alone 2000 that I paid for it. I stuck now will never buy from them again.
Placed an order in 2022, here we are on July 2023 still waiting for my items. Reached out several times for updates and keep getting told It's on the way, I am done waiting and will be cancelling. I highly recommend avoiding this extremely disorganized company that doesn't care whether you receive your order or not.
To Whom It May ConcernWe recently purchased furniture from your company, and had a really unfortunate experience. We were supposed to have our mattress and stand delivered. There was issues with the paperwork drawn up by Dufresne which ended up with not only preventing our mattress to be delivered, but the delivery people had an argument with my partner who had taken the day off work to be home for the delivery. When I called the store, they told me since our salesperson wasn’t in that day, there was really nothing they could do as he was the one to write up the paperwork incorrectly. When I asked to have the person converse with their manager about it, they said they’d call me back but after an hour of waiting I drove down to the store myself. It was then determined that the stand was never on the truck in the first place, and it was suggested I use my current box spring until the once I purchased arrived. My box spring and new mattress aren’t even the same size. When I brought the issues up by email with our salesman, he basically said there was nothing he could do and to contact customer care. When I inquired on the website chat, the person said they couldn’t help and asked me to call in and speak to somewhere. I asked if there was an email address as I prefer email communication and was told there was indeed an email address but it would never be checked or responded to. Then why have the email address in the first place? We were then spoke to customer care and were offered a $40 credit. We stated that would be insufficient at which time we were told they’d have to get approval from a manager and would call us back. More than 12 days later we called and the person on the phone expressed surprise as there was a note on file that an offer was left on our voicemail and we never responded. We never received such voicemail. We were offered $140, but had requested a new pillow. The person on the phone suggested we contact our local store to see if they’d be able to give us a pillow at that price. We reached out, and have yet again been ignored. We’re losing our patience at this point. We chose Dufresne for your reputation and unfortunately are sorrily disappointed. It’s as if as soon as you got our money, we no longer mattered. Please contact me as soon as possible to resolve this issue. Thank you,I went on your website and sent this exact complaint word for word to the complaint email. I even got a email from you acknowledging you received my complained, that was Nov 23rd at 16:04 I then posted this exact comment yesterday on a different Dufresne page.They deleted my comment and gave me no reply at all!So the employee who caused the issues ignored my email, the official website ignored a complaint email and now an official Facebook page has deleted and ignored a complaintI'm furious!
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