Review Time
Extremely poor and unprofessional service. My driving license file (ECO-039743) has been stuck for weeks with zero communication. I visited the centre, messaged them, called them repeatedly, even contacted customer care—no reply, no complaint number, no update, nothing. On top of that, my account doesn’t even show up in the app. This experience has been frustrating and completely unacceptable. People should be aware of how careless this company is when it comes to customer support.
I want to put something less than zero I wouldWorst experience ever, once you paid the amount you will struggle for everything , getting class, having informations, getting .issues solvedThe customer service is terrible, there's no follow-up with the customer, and I have an IT problem so far. No one has cared about me or my time. The treatment is absolutely the worst; all they care about is getting paid, that's it…I will also did a complaint with the RTA to deal with this negligence. This also happened to my friend, and she was very upset.The costumer service and IT team They're unqualified and unprofessional to help at all; they're just wasting my time. I've been waiting to solve my problem for over two weeks, and no one cares. is the worst it is always system is done or we will reach you again and they don’t.I'm also waiting for a confirmation call regarding the cancellation of my subscription with them, but no one has contacted meI don’t advise you to go with them
I went to Mall of Emirates branch october 23, 2025 at 11:45 in the morning. I ask how to book an rta test, he just told me what site and thats it he go back to computer. He didnt even told me or giving me information. I open file at main branch and since alqouz open, im always taking the schedule from class to assessment there. And this is what happen i book for the rta october 25th 6 am in the morning. I reach home 3 am in themorning and sleep and wake up at 5am in the morning just to go to my rta exam and i was very happy and eager to finish my class because my baby will come. Suddenly the guy from there told me im not book there i was booked at main branch and he told me no one told me or inform me if i open the file from main i should take there. I said no no one even the guy from moe he should be the one whos asking me or communicating to me. And that time the same day i complain and now its friday nov 1. I follow up my complain and they said wait until monday, i dont like how you guys treat a customer. So please fix my complain and i want to finish my license. I complain from 25th october and i follow up today (nov 1) and still need to wait. I wasted my 9 days they have lack of communication to each other and mostly likely to customers.
I just passed my rta parking test today and indeed I am very grateful with my instructors as follows:1. Zubair Asis2. Virgilio N.3. Said Arif4.Anwar Ali5. Abdul Rehman6.Syed Ibrahim7.Syed Quaiser8. Syed Asghar9. Dost Jan10. Aziz Er RachydyHonestly, I am really thankful with your for your teachings to me.God bless and good luck in your instructor career.All the best!
Mr. Mohammad Sajid Arbab is a professional instructor in eco drive driving institute. I was able to build my confidence and pass final road test after having 4 hours training with him.He is clear in explanation and gave very practical tips that made my driving much easier.
I opened file 2 year before in this school in Karama branch. For the test and going class its hard for me, because their test is DIC area, so i went for change the driving school to another institute, for this i paid 640 AED for get my NOC, and they gave me the noc for changing emirate. I reported this their customer care, but their highly qualified team didn’t reply.Now I try to reopen file in Belhasa school, and when they checks this “well reputed eko drive “ closed my file. And again i payed for open new file and theory test .So any one is try to get driving license dont go this eko drive, they are big fraudsters in dubai.I lost lot of money.
Just got my driving license from Eco driving in my first attempt. I would like to thank Sir Shafiq Hussain who guided me very well throughout my course and a professional trainer who taught me driving calmly and with patience.I would highly recommend Sir Shafiq hussain for anyone pursuing his driving classes from Eco.
I experienced issues with them, first is the price. They offered me 7300 aed package and I accepted and paid the first installment price. When it’s time for the 2nd payment they said I have to pay more because the package price in the system changed. I filed a complaint with them and it took a month to have an agreement that they will give me back the money once I finished my journey.Now I had an issue with one of their assessor. It is for the emergency break parking. He said I did 35 km/h. I always do 25 km/h from my trainings to the assessment day. He said it did not felt 25km/h. The scenario is before doing the assessment we stopped with a very short distance from the emergency break are. So naturally I had to accelerate fast to reach atleast 20 km/h. He reported I did even 40 🤣Now I reported to technical so that I can see the recorded speed. First the supervisor talked to me saying they cannot disclose the total speed I had, I have to report it to customer service but the customer service routed me to them. And then somewhere between his lines he said that the assessment was manual, then I asked if there are no records, he said yes no records.So he lied to my face, and now they are treating me like I am the one that lied.So much waste of time, and stress.If I knew this in the past I would have never availed with them. Pray that you will not have issues because you have no one to rely to in this company.
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