Name: edenfantasys.com
Telephone: +17706041352
Rating: 4.9

Wayne T Guest

Great customer service!

Unfortunately I received a nonworking toy. Chatted with Carmen, took care of my issue on the spot. Very friendly and helpful.

Date of experience: Oct 04, 2023

Consumer Guest

2 years ago

quick and easy assistance!

Carmen had assisted me quickly and very easily with my issue which was looking for a replacement charger for my toy :) very satisfied!

Date of experience: Oct 02, 2023

Tessa Guest

2 years ago

Excellent Customer Service

Bought an item that wasn’t working. Contacted EdenFantasys and they responded very quickly with some troubleshooting that I hoped would work but unfortunately didn’t. They’re sending out a replacement and even expedited shipping. Hope this one works, thank you so much Lars!! 💖

Date of experience: Oct 02, 2023

Just Jill Guest

2 years ago

Best customer service EVER

Richard was wonderful! Tried to help troubleshoot my problem and when that didn’t work, immediately sent a replacement. Best customer service E V E R

Date of experience: Oct 01, 2023

DD Guest

2 years ago

Carmen was great in assisting me with…

Carmen was great in assisting me with my account and promptly rectified my issue.

Date of experience: Sep 30, 2023

Dru Guest

2 years ago

Amazing support

Honestly, I found myself on your site some time last week with intentions on making a purchase. I recently was under the influence of medication & hastily made a purchase. When I realized what I'd done, I quickly canceled my order. I explained myself, & my request was granted. Lars gave incredible customer service. Respectful, helpful & without knowing, made me want to return very soon to repurchase my cancelation.

Date of experience: Sep 27, 2023

Knn Guest

2 years ago

Customer service responded quickly

Customer service responded quickly, and Carmen was really good helping to offer a solution for the issue with the product.

Date of experience: Sep 25, 2023

Jay Guest

2 years ago

Timely and helpful!

I really appreciated the timeliness and patience the customer service had with me. I also appreciated how they gave me multiple options on how to proceed with my order when I made a mistake!