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edfenergy.com

edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%
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Filtered Reviews

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Review Time

David
Shelley was very helpful and manged to…

Shelley was very helpful and manged to rectify a situation even though it was on the old system.

5
Date of experience: Nov 20, 2025
Lucie
Beverley was really helpful &…

Beverley was really helpful & understanding my situation very polite listened so well & gave me as much details as possible made me feel so comfortable for having the conversation what steps what's in place too help with my bill I couldn't be any happier I hope she haves a great day

5
Date of experience: Nov 20, 2025
Andrew moses
That John was clear in his speaking and…

John was clear in his speaking and explanations of the tariffs

5
Date of experience: Nov 20, 2025
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Richard
Very good for my mental state over my…

Very good for my mental state over my bill. Thank you

5
Date of experience: Nov 20, 2025
Pauline Currie
Extremely helpful and personable member…

Extremely helpful and personable member of the EDF team. I explained my query and she went through my options. Thank you Shirelle

5
Date of experience: Nov 20, 2025
Nigel J
Customer Service was beyond excellent

Customer Service was beyond excellent Had an unusual issue to resolve which was handled quickly and without any faff ! Top marks to Lydia and the rest of the Customer Service team

5
Date of experience: Nov 20, 2025
BARRY SMITH
Amanda was very polite and helpful and…

Amanda was very polite and helpful and resolved the issue quickly.

5
Date of experience: Nov 20, 2025
Lynne Austin
Spoke to Kelsey earlier today regarding…

Spoke to Kelsey earlier today regarding a billing issue. Kelsey was very helpful and explained how it had arisen. I felt reassured after speaking with her and thought she was very pleasant and polite

4
Date of experience: Nov 20, 2025
Adam
Best representative to date 😊

I’m not one for leaving a review but Andrea who was my representative dealing with my call was extremely empathetic about my situation and dealt with me with kindness and understanding and gave me guidance with patience.Thank you x 👌😊

5
Date of experience: Nov 20, 2025
. SHARON SAVAGE
The lady called Gloria helped me with…

The lady called Gloria helped me with my problems and was very helpful

5
Date of experience: Nov 20, 2025
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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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