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edfenergy.com

edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%
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Filtered Reviews

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Review Time

Martin
Brilliant and clear made me fully aware…

Brilliant and clear made me fully aware of all options and so more excellent

5
Date of experience: Nov 20, 2025
Phillip Wright
Fantastic experience as a new customer

Fantastic experience as a new customer. Stephen was very helpful and explained clearly and concisely. Went through all tariff’s available to me. Highly recommend.

5
Date of experience: Nov 20, 2025
Karyn
Great service

Great service, friendly and professional.

5
Date of experience: Nov 20, 2025
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Leonard J Daly
The customer service lady was very helpful ery nice…

The customer service lady was very nice and efficient. She easily handled what was needed in a very professional manner. Being a senior citizen, this was a great help for me.

5
Date of experience: Nov 20, 2025
George
Friendly and efficient

Very quick , friendly and efficient resolution to my request from Ntombifuthi . Very good customer service.

5
Date of experience: Nov 20, 2025
Mr David Mellor
Non receipt of by monthly electricity bill

Although I received my two monthly gas bill I did not receive the electricity bill. The person I spoke to on 18.11.25 undertook to send me the missing bill but by today 20.11.25, it had not arrived. Hence I phoned again and person I spoke to arranged to send me the bill again. She dealt with me politely. At my request she provided me with a refence number( 5181142) to identify my phone call.

1
Date of experience: Nov 20, 2025
Mrs Catherine Holmes
Moving home procedure

The action required be me was completed successfully by a member of staff and additional questions were answered to my satisfaction. His manner was friendly and professional.

4
Date of experience: Nov 20, 2025
Celia
Helpful information

The person I spoke to Prince Cruz listened to what I needed to know and was able to answer my question quite quickly. He was polite and helpful and then sent me an email straight away to explain the Sunday Saver process. He had the right attitude when speaking to an elderly lady and I was very impressed.

5
Date of experience: Nov 20, 2025
Karen Evans
Phoned up to change my direct debit…

Phoned up to change my direct debit amount, the operative was helpful and friendly and the issued was resolved quickly

5
Date of experience: Nov 20, 2025
David
Richard , sorys out readinds

Richard ,Sorted the problem with readings quickly.Very pleased although a 8 minute wait to get connected

4
Date of experience: Nov 20, 2025
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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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