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edfenergy.com

edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%
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Filtered Reviews

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Review Time

Chris in the southwest
Reporting my meter Reading

Hello Biafra. My meter reading was very straightforward and took little time.

5
Date of experience: Nov 20, 2025
Thomas
Marie 18C was very helpful

Marie 18C was very helpful, she had a very calming voice and was sympathetic to my personal situation. She told me everything I needed to do and couldn’t have made it any clearer or been nicer. Much appreciated.

5
Date of experience: Nov 20, 2025
William
helpful information from Carol

5
Date of experience: Nov 20, 2025
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Jane Bayliss
The gentleman was very helpful and very…

The gentleman was very helpful and very polite but me at ease

5
Date of experience: Nov 20, 2025
Graeme
No fuss!

No time waiting on hold, straight through to a helpful friendly advisor.

5
Date of experience: Nov 20, 2025
Louise
Polite

Polite , thorough and helpful . Went above and beyond to be as helpful as possible .

5
Date of experience: Nov 20, 2025
Irfan
Excellent service from Tracy

This is one of those rare moments for me when i genuinely felt a positive review had to be given. Tracy is a rare thing in today's customer service world, someone who can genuinely show empathy and help the customer. Tracy knew exactly what she is doing, no ping-ponging between departments - no - just working through the detail and helping me to understand and work though all my small business energy issues.Her help has been invaluable. A huge asset to EDF and the Customer Support team!

5
Date of experience: Nov 20, 2025
VI Wagstaff
Good customer service and explained…

Good customer service and explained concerns fully

5
Date of experience: Nov 20, 2025
Mr M Jones
The call was answered quickly by Prince…

The call was answered quickly by Prince cruz who was most helpful answered all my questions and said he would email me when he had the times and dates for my Installation to be connected.

5
Date of experience: Nov 20, 2025
Timothy
He was very friendly on phone and…

He was very friendly on phone and nothing was to much trouble and he was very polite.

5
Date of experience: Nov 20, 2025
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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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