Review Time
When I asked Cameron if I was on the best tariff for the supply of gas he quickly explained that I was better to stay on my current tariff. He explained the variation in the charges meant I was better to stay put which I agreed to do so thanks for that. As a pensioner your always seeking the best deal so this type of assistance is apreciated.
Contacted company regarding a faulty electric meter and my call was answered straight away by James (Jimbo on team 3B) He was really helpful in discussing the problem and quickly arranged for a new meter to be installed next week. My call was a follow up to emails between myself and a helpful lady called Rose and I have been very impressed by the service received from both regarding this issue.
Honestly I had the best experience with EDF Customer Service. I had been having issues with my meter, setting up my account, and just struggling with our energy bill as I just moved into my flat from the States so wasn’t sure how everything worked. I spoke with Eve from 15D and she was honestly the most helpful and kind regarding my issues. She set everything up super smoothly and also helped me understand the process of monthly payments, different tariffs, energy readings, and what to expect going forward. I was honestly putting off this call because I was nervous about not having set this up before but Eve made the process so simple! This is the type of customer support I needed and I am so happy I spoke with her! Great customer service and got the job done! Thank you, Eve!!!!
I needed to phone EDF to discuss an issue I had with an external company who wanted to change my smart meter. My call was answered very quickly and I spoke to a lovely gentleman called Alex Gibson. He reassured me that this company was legitimate. My call was answered very quickly and dealt with in a very empathetic way. Thank you.
A bad experience with EDF. They pushed us to have SMART meters installed. They couldn’t install an electricity meter due to location of the old meter but installed a gas meter in August this year. Since then we’ve had no gas bills or meter readings available via the SMART meter. I raised this with EDF on 10 October and still no traction with sorting this out. It was raised as a formal complaint 3 weeks ago and no contact. No customer service or communication. Obviously concerned about getting a massive gas bill and having the confidence that the readings are accurate. Raising this review out of desperation to get this situation resolved.
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