Review Time
Following a problem, where our organisation was not billed for 9 months of energy use, being resolved we were presented with a large invoice which would have a significant impact on our cash flow.We contacted the EDF small business team to help set up a repayment plan to alleviate the cash flow issue. After some initial problems with settling the 50% payment our case was passed to the complaint handler, Rica. Thanks to Rica the repayment plan has been implemented to satisfactorily and efficiently.
Phoned EDF re problems with my Gas smart meter. After numerous messages and calls from them, as well as trying to reconnect the meter, I had been unable to solve the matter. However, today Mayachand (16B) was able to confirm that it was a historic issue with the property and would not be resolved due to the positioning of the meter and signal issues. I was advised to ignore future messages about the meter. Many thanks for explaining it to me.
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