Review Time
I had support about my bill being in credit and an upcoming change to my bill and had concerns about managing my money. Pat was quick to respond and gave really helpful advice as well as arranging a refund and supporting with my current bills. I felt like a valued customer and it was sorted quickly without complications which makes my busy life easier. A huge thank you to Pat!
I spoke to Lynn at EDF about my next steps after I'd just moved house, and she was incredibly helpful and kind. She helped me understand my options, explained everything slowly and carefully and was very helpful. Despite a varying hold time when calling through, highly recommend contacting the team if you're unsure about anything at all. Thanks again Lynn!
EDF informed me my direct debit was increasing. I didn’t agree with the new monthly payment. I tried online to increase it slightly, but it would only allow me to increase it more than I wanted. I rang up and was quickly speaking to a lady who understood my problem. She agreed to increase it slightly, to my figure, and was very helpful. Usually you wait in a long queue, but well done EDF.
I left EDF in July and it is now November and I am still waiting for the return of the extra £250 that was left in my account. No one can tell me when I will receive it and the lack of communication has been incredibly frustrating. It took them 25 days to reply to my last email. If there were an Oscar for the poorest service a company could give they would get my vote! I am not confident I will ever get my money back.
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