edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Kylie Louise Tough Olsen
Help from EDF

I had support about my bill being in credit and an upcoming change to my bill and had concerns about managing my money. Pat was quick to respond and gave really helpful advice as well as arranging a refund and supporting with my current bills. I felt like a valued customer and it was sorted quickly without complications which makes my busy life easier. A huge thank you to Pat!

5
Date of experience: Nov 20, 2025
Jamie
Incredibly helpful, very straightforwards!

I spoke to Lynn at EDF about my next steps after I'd just moved house, and she was incredibly helpful and kind. She helped me understand my options, explained everything slowly and carefully and was very helpful. Despite a varying hold time when calling through, highly recommend contacting the team if you're unsure about anything at all. Thanks again Lynn!

5
Date of experience: Nov 20, 2025
Ideta
David was very helpful

David was very helpful, gave clear information, which showed he listened attentively.

4
Date of experience: Nov 20, 2025
Mr HODGSON
Direct Debit increase - sorted. 👍

EDF informed me my direct debit was increasing. I didn’t agree with the new monthly payment. I tried online to increase it slightly, but it would only allow me to increase it more than I wanted. I rang up and was quickly speaking to a lady who understood my problem. She agreed to increase it slightly, to my figure, and was very helpful. Usually you wait in a long queue, but well done EDF.

5
Date of experience: Nov 20, 2025
Adrian Penfold
Shocking Service

I left EDF in July and it is now November and I am still waiting for the return of the extra £250 that was left in my account. No one can tell me when I will receive it and the lack of communication has been incredibly frustrating. It took them 25 days to reply to my last email. If there were an Oscar for the poorest service a company could give they would get my vote! I am not confident I will ever get my money back.

1
Date of experience: Nov 20, 2025
TAIWO baba
Celyn dealt with my complaint with…

Celyn dealt with my complaint with utmost professionalism and despatch. She was equally patient

5
Date of experience: Nov 20, 2025
Cynthia
Very helpful.Felicity gave me good…

Very helpful.Felicity gave me good service.

4
Date of experience: Nov 20, 2025
Simon
Issue with account set up

Edmar was very helpful & professional in resolving the issue i had with EDF.

4
Date of experience: Nov 20, 2025
Lynne Hannington
Thanks to my lovely customer services…

Thanks to my lovely customer services lady today for a friendly helpful informative session much appreciated

5
Date of experience: Nov 20, 2025
Joan
Good experience from a good company

The person I spoke to was Marc and if he treats every customer as he treated me your company is in very good hands. He was so patient with me and did not rush me at all, and explained everything to me. A credit to E D F.

5
Date of experience: Nov 20, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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