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edfenergy.com

edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%
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Filtered Reviews

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Review Time

Office Manager
Phone answered quickly

Phone answered quickly, found my account. Advice and knowledgeable but friendly and chatty too.

5
Date of experience: Nov 20, 2025
customer
She was very professional and polite

She was very professional and polite. She explain everything for me to understand well.

4
Date of experience: Nov 20, 2025
TIMOTHY LOVERIDGE
Really supportive in a time of need

5
Date of experience: Nov 19, 2025
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Barry
First contact

Julia was lovely, very polite, calming and knew her stuff. I will reserve judgement for EDF, and see how it goes as I’ve only been a customer for a few days so it’s a little hard to say what they are doing well and not so well.

5
Date of experience: Nov 19, 2025
Customer
Satisfactorily answered all my…

Satisfactorily answered all my questions and offered up solutions to improving my current energy contract.

5
Date of experience: Nov 19, 2025
JOHN
Courtesy at its best.

My problem was dealt with by email. The replies from Keith, my contact, were swift and extremely helpful. Positive and courteous. If only all queries were treated so smoothly. Many thanks!

5
Date of experience: Nov 19, 2025
Abayomi Fabunmi Samson
Very friendly and clear understanding…

Very friendly and clear understanding of spoken English.Also patient.

5
Date of experience: Nov 19, 2025
ROMANA KEALY
Friendly & helpful

Friendly, efficient and helpful. Thank you very much!

5
Date of experience: Nov 19, 2025
Mrs Hilary Hobman
One happy new customer…

I e mailed EDF & immediately got a reply from Laura from Team 13B.Really impressed.

5
Date of experience: Nov 19, 2025
MRS JAQUI CLARK
Exceptional Service from Stuart Team 10

Stuart was so helpful, he listened to my issue and offered a solution immediately.He also followed up on our previous call to ensure everything was working and I was happy with the outcome. A true professional and a credit to your company.

5
Date of experience: Nov 19, 2025
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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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