Review Time
Today, I had the pleasure of speaking with a highly professional and helpful customer service representative. She quickly resolved an issue that others had struggled with. It's the support team members who truly define a company, as they are the ones who tackle problems head-on. The company could benefit from having more representatives like her.
I had the pleasure of speaking with a very helpful, knowledgeable, and caring representative. She alleviated a lot of stress for me as an older disabled person frequently in and out of the hospital. I'm now on a better tariff. I hope the company acknowledges those who receive positive feedback, as it reflects well on the organization as a whole.
Honestly, the customer support is among the finest in the UK. They are always very understanding and friendly, resolving issues on the first call. Other companies should take note! Great job to the support team!
I reached out to the support team regarding several pending transactions on my account that seemed to be causing delays. I spoke with a representative who was truly exceptional and resolved everything in just a few moments. It really makes a significant difference having a customer service representative who listens attentively, understands the issue, and addresses it quickly and effectively. Thank you so much for your assistance today, and wishing you a wonderful holiday season!
I received an email indicating that my direct debit was set to change for the better, although the amount seemed unusual. I reached out to the service for clarification, and my call was answered promptly. I spoke with a representative who was extremely helpful, polite, and cheerful. He addressed my concerns and assured me that everything would be sorted out by February. A perfect experience—10 out of 10! Keep up the great work.
Exceptional Customer Support! When a health issue required me to adjust a long-standing appointment, the representative cheerfully and efficiently offered the assistance and support I needed. I hope the company recognizes that this individual exemplifies outstanding customer service. Thank you for your help!
I have been a customer for several years, and everything was going smoothly until last week. I had a very negative experience when I topped up £150. When I got home and added the funds to the meter, I only received £100. The shopkeeper provided all the receipts, so it wasn’t their fault. However, when I reached out to customer service, they were unhelpful in resolving the issue.
I required assistance with uploading a photo of my generation meter and spoke to a representative who kindly offered to handle the task for me. I simply sent the photo to him, and he promptly emailed back to confirm that my account had been updated. I must say, the service was outstanding. Thank you for your help!
I am incredibly let down by the service! After having solar panels installed, we were promised a smooth registration process with our supplier. Given our long history of satisfactory service, I felt confident it would go well. Unfortunately, despite providing all requested information, it has not been sufficient, and I keep receiving vague emails asking for photos of items I don't even recognize. They sent an extensive instruction document that won't open on our devices. As a wheelchair user, I requested assistance since I can't reach certain things to take pictures—yet received no help. My first two complaint emails went unanswered. Only after sending a third email, which included a regulatory body, did I finally receive a response stating they would investigate. The support needs significant improvement; please eliminate the jargon and provide straightforward instructions that we can actually follow. You should already know which smart meter we have (you installed it long ago!) and be able to guide us to find this mysterious button B.
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