Review Time
I reached out to the company via email to ask for a change to my direct debit and to request a refund of my overpayment as soon as possible. A representative named Lewis responded promptly, confirming that he had made the necessary adjustments and that the refund would be processed within 10 working days. To my delight, it arrived in just 5 days. I am very satisfied with how Lewis managed the situation, handling it both courteously and swiftly.
Although the representative addressed my immediate question, the underlying issue remains. Despite entering the correct Fit and account numbers for the automatic cue in the email, I was unable to submit a reading online. I'm still a bit confused.
I would like to thank the lady I spoke to about 8-05am today I gave her my meter readings and was very pleasant I did not catch her name credit to your company can you pass onto her to say thank you so much EDF we trust in been with you almost 16years and a very good company thank you
Allowed their subsidiary company (Contact Solar) to rip me off. They sold me parts for my central heating that have not worked but instead caused damage to my hot water cylinder resulting in flooding of my home. Both EDF & Contact Solar appear to have closed ranks. As parent company, I urge you to answer all my questions.
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