Review Time
My call was answered within a minute. My query was dealt with quickly and efficiently. My options for new tariff rates were thoroughly explained to me. The delightful, charming E.D.F. customer contact was called Claire. She made my day.Many thanks, Claire!
The transfer from another supplier was smooth and fault free. My subsequent switch to the EV tariff happened immediately.
The UX within the app is fine but perhaps could be a little more appealing to use.
Overall, very good.
It's been 3 months since I signed up to a new tariff after moving to a dual fuel property and I have yet to get EDF using this tariff or understanding I am on direct debit payments for said account. I am still getting letters 'to the occupier' with threats of debt collectors and bills with wrong charges. Cannot speak to anyone who understands me or the problems. Never experienced such incompetence!
I contacted EDF with a query about my smart meters and Vicky S Team 18D was incredibly helpful, friendly and efficient! From the beginning of my query, to personally organising my smart meter upgrade and ensuring the date was suitable for me, she was an absolute credit to EDF. It was lovely to be dealing with a human, who was great at her job too. Thank you!
I’m afraid when I got through I missed the lady’s name because my dog barked loudly blocking out her voice!
She was very helpful in that I asked for a better tariff and pay me back the credit money, both she did explaining everything thoroughly.
Oladimeji was very helpful and dealt with my enquiry in a very professional manner whilst sorting out the problem. I had submitted 2 meter readings that apparently were not clear. Oladimeji requested that I sent one over to get via her email request. She was able to see the reading and dealt with it accordingly.
Many thanks to this helpful lady
I rang EDF today to enquire about options for installation of an EV charging point. I spoke to Joanna (Team T) who provided me with the exact information I needed. She took time to explain the options and followed this up with a promised email. Excellent customer service. Thank you.
I was looking to change my tarrif and payment method, I had a really helpful email conversation with Loren in team 11C - she went above and beyond to answer my questions and helped me understand the process and new arrangement. She is a true star of customer service, I hope you employ many more like her.
I had the pleasure of speaking with Steve H in team 3B regarding a reimbursement of my account. He gave me expected time lines of when to expect the cheque through the post (there was a delay on royal mail's side for delivery but that is another story) and an eta of when the bill will be recalculated when not seeing anything from EDF's app. Emails were replied to swiftly, Steve was helpful and friendly, and when there were issues with my bank, the cheque was cancelled and another on its way within a few days.
I only left edf due to moving in with my partner so no longer needed the account, excellent customer service on this occasion and do hope to be a customer again in the future.
Thank you for all your help Steve!
Claim your business profile now and gain access to all features and respond to customer reviews.
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
nexusresolution.biz
andrew-grant.co.uk
vvsjewelrystore.com
incruises.com
sgammo.com
drdelicacy.com
zephoco-store.com
dewelpro.com
ormsystems.com
spieleonlinecasino.de
