Review Time
Joan at EDF who took my call was very helpful and was not only able to identify the problem without fuss or bother but she also offered a very satisfactory solution which resolved everything
I had a number of issues with regards to registering my Solar panel system I was helped and supported by Kelline who solved everything, Ive got to say her customer service is superb she went above and beyond to guide me through the process, she’s a real ambassador and asset for EDF And I have no hesitation in recommending EDF due to my experience with Kelline, I would like to take this opportunity to thank her for all her hard work commitment and support. Tony Brown.
Martin gave me the information that I had been searching for on the EDF web site without success in a very professional and timely fashion.
As previous communications with Contact Solar who I found to be completely unprofessional in both listening and aggressive follow up procedures, with regards to my requirement for Solar and Battery storage, this was a last chance for EDF to keep my business.
Martins calm and professional approach and service, I am pleased to say, has stopped me from becoming an Octopus customer.
Well done Martin
I had an issue with a very high and clearly inaccurate bill from EDF. I thought that there might be a protracted process to get things corrected but Nkiruka replied quickly with an acknowledgement and resolved the matter to my complete satisfaction within 48 hours. Excellent service!
Logged a complaint for incorrect billing. Apparently readings are correct even though evidence says they’re not.
Agent calls at a later date and doesn’t take any steps to complete data protection, risking personal data.
Roll on resolving this so I can both report to ombudsman and cancel them and use a company that is both careful with personal information and doesn’t make things up as they go.
Have had a prepayment electric meter issue since 8/12/25. Cannot top up Missed appointments by engineers. Cancelled appointments by customer service team. Nobody takes this issue seriously. Complaint made this evening to OfGem
5 star I found my experience i had with edf amazing I spoke with a member of there team whose name was Leeanne ,she was very helpful, understanding and very professional a pleasure to talk to and explained everything I needed to know in a professional manner thank you
I am currently dealing with a persistent issue, but it seems there are no engineers available. As a result, I have no way of knowing my gas usage and I'm anxious about receiving the bill, as it could be unpredictable. This situation began after the company upgraded my smart meter.
The representative provided me with outstanding service today, exhibiting both professionalism and warmth. They took the time to clearly explain the process of a switch and patiently allowed me to absorb the information about the tariffs discussed. I never felt hurried. Thank you!
My son decided to transfer the energy bill payments to his name. I reached out to the company, but initially faced some confusion. However, today I was assisted by a representative who was incredibly helpful and professional. Thank you for the great service!
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