Review Time
The representative was incredibly patient while I struggled to articulate my needs. He fulfilled all my requests and even suggested a smart meter appointment, which I'm thinking about for the new year. His politeness and patience make him a valuable asset to the company.
I reached out to the company to request a refund on my credit and was informed it would take 3 to 4 working days. However, nothing arrived. When I called back, I was told there may have been a misunderstanding, but after listening to the recorded conversation, it was clear that the refund had not been processed. I was offered £30 as a goodwill gesture, but they later deducted that amount from my credit, requiring me to call again to get the refund. This company is clearly unreliable, and I plan to explore other options next year. I just had another conversation with the company regarding my review, but it was a waste of time as I received no assistance. My opinion remains unchanged; they are not capable of handling basic tasks.
The representative was extremely helpful with finalizing my account. She communicated clearly and grasped my situation regarding taking a final meter reading and turning off the breakers a month prior to my move. I experienced no waiting time when I called, and overall, the service has been very easy to navigate concerning billing and supply.
I was impressed by the swift response to my inquiry and the favorable result I received. The customer care representative was polite, efficient, friendly, compassionate, and supportive during our online interaction. Additionally, I have had an excellent experience with the service's bereavement support following my father's recent passing. I strongly recommend this service!
I contacted the support team and received assistance from a representative. As this is our first home, managing bills was entirely new for me. The representative was incredibly helpful, making the process straightforward, and the app appears to be excellent as well. Thank you!
I changed my energy provider and have yet to receive a refund for the ‘credit’ on my account. I’ve reached out to the support team several times, and each time they assure me it will be fixed, yet three months have passed with no progress. Requesting my money, which was credited to my account, shouldn't be such a frustratingly lengthy process.
I found the process to regain access to the system quite complicated after missing the September reading due to being overseas. Nevertheless, we eventually managed to resolve it, and I appreciate the effort made to provide me with a statement and an estimated payment date. Thank you.
I was sent a letter from the company and referred to a debt management service. I've been billed for electricity while I wasn't residing at the property, and the responses I've received have been unsatisfactory, even though the service provided electricity there.
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