Review Time
I spoke with a representative today about my outstanding balance, which had accumulated due to a transfer without my consent. It took six months to revert back after numerous hassles, phone calls, and emails. It was very stressful! I had been with my previous provider for 30 years without any issues. I'm so relieved to be back with them. The representative helped me adjust my tariffs, reduced my bill, organized payments, and scheduled a smart meter change for my new heat pump tariff—all in one call. I'm incredibly grateful for the support I received.
I had a terrible experience trying to assist my relative with a top-up over the phone. I had to call four different numbers to get it done. I strongly recommend avoiding this service; I couldn't even create an account to manage the top-up. Steer clear of this company!
I contacted the company today to submit my meter reading and to ask about my increased bill. I only waited about three minutes for my call to be addressed. The representative I spoke with was incredibly helpful and efficient. After sharing the meter reading, she promptly adjusted the bill back to the usual amount. Having been a customer for nearly 16 years, I continue to be very satisfied with their service.
I recently had a gas meter replaced, but the engineer couldn’t take a final reading from the old one due to a fault. They used an estimated reading that I felt was too high. I reached out to the support team, and my inquiry was handled by a representative who was genuinely concerned about resolving my issue. He consistently responded to my emails and provided regular updates on how the situation would be addressed, which has now been resolved to my satisfaction. Utility companies often face criticism, but this experience was positive, and the representative deserves commendation. He truly reflects well on the service.
The customer service representative was friendly and relatable, making it easy to discuss my payment needs and establish a payment plan. Overall, I was very satisfied. The person felt genuine and not like they were just reading from a script, which contributed to their effective yet warm approach.
The representative provided excellent assistance and was very effective. They addressed my question and clarified how the change in the direct debit amount was determined. Additionally, they successfully made the manual adjustment I requested. I appreciated their approach and positive attitude. I was truly impressed.
I wanted to share some very positive feedback for a representative at the customer service team. From the very beginning of the call, she was incredibly patient, calm, and genuinely helpful. I never felt rushed or interrupted, which truly makes a difference when dealing with something potentially stressful or confusing. She took the time to listen carefully to my concerns, explained everything clearly, and ensured I understood my options before proceeding. Her professionalism, warmth, and genuine care are qualities that are hard to find in customer service today. It felt like she truly wanted to assist, rather than just complete the call. Thanks to her, what could have been a frustrating experience became smooth and reassuring. She is a true asset to the company, and I’m very happy to report that my issue was resolved satisfactorily.
Interacting with the representative was straightforward; she demonstrated great patience and listening abilities, providing the support and reassurance I needed to address my questions.
The team has been outstanding, providing me with helpful and understanding assistance, especially since I'm not very tech-savvy. They took the time to explain everything in simple terms, making me feel like I received a personalized service. I'm truly thankful for all their help and guidance. Thank you once again!
Customer service has been unsatisfactory. I've been waiting for an explanation since October. I've received two emails last year and one today, but still no resolution regarding my complaint. It seems there's no formal response. Don't waste your time, as they show little concern for customers. I've switched to another provider, which is much better.
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