edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

customer
Always great customer service.if ever…

Always great customer service.if ever theres a complaint they always complete within 7 days with a full outcome.iv been a customer for over 15yrs now

5
Date of experience: Nov 22, 2025
Stuart M
Customer Service Outstanding

Customer Service Outstanding - I would like to express my sincere appreciation for the way Deborah handled my situation. She dealt with my problem with the utmost professionalism, showing kindness, sympathy, and remarkable patience throughout. Deborah’s thoughtful approach not only resolved the issue but also reassured me that I was in capable hands. It is rare to encounter someone who combines customer service skills with such genuine care, and I am truly grateful for the support she provided. Thank you EDF for employing her. S.M.

5
Date of experience: Nov 22, 2025
Tracy Moody
Spoke to a lovely lady called Faye

Spoke to a lovely lady called Faye, Faye was really helpfully, explained what needed to be done to sort out the issue I was having. Issue was sorted the same day.

5
Date of experience: Nov 22, 2025
Gloria
Customer service good

Good customer service

5
Date of experience: Nov 22, 2025
Sally Ruth Adams
Helpful and friendly staff member…

Helpful and friendly staff member called StuAnswered my questions clearly and accurately

5
Date of experience: Nov 22, 2025
brenda mclaren
Helpful

Melanie was so helpful and understood what I needed. I'm hopeful I will get my new smart gas meter soon .

5
Date of experience: Nov 22, 2025
Parul
EDF is

I would like to share positive feedback regarding my experience with EDF Electricity. I am very pleased with the service I have received. The customer support team has been helpful, polite, and quick to respond to my queries. My billing and account information have been clear and easy to understand, which makes managing my electricity usage much simpler.I appreciate the reliable service provided by EDF and the professionalism shown by the staff Steve . Thank you for maintaining a high standard of customer care

5
Date of experience: Nov 22, 2025
Jason Griffiths
I had a problem and i phone edf and…

I had a problem and i phone edf and they were very helpful and thank you.

5
Date of experience: Nov 22, 2025
John
Don’t be afraid of the sign-up process

I am in the elderly age group but Stephen was very patient and understanding , he talked me through the process and I am very happy with the outcome . Thank goodness I didn’t have to negotiate it online .

5
Date of experience: Nov 22, 2025
Consumer
Andrew was really helpful and explained…

Andrew was really helpful and explained everything to me when I had an enquiry.

5
Date of experience: Nov 22, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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