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edfenergy.com

edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%
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Filtered Reviews

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Review Time

Donald
Did n't have to wait long to speak to…

Did n't have to wait long to speak to agent who dealt with my enquiry very professionally.

5
Date of experience: Nov 21, 2025
Kevin erwin
Very helpful and polite

Very friendly and professional

5
Date of experience: Nov 21, 2025
Michael C
Mary Jane understood my question and…

Mary Jane understood my question and made an appointment for me within a week

5
Date of experience: Nov 21, 2025
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Natalie
Martin was so friendly and helpful…

Martin was so friendly and helpful explained everything so I could understand brilliant customer service

5
Date of experience: Nov 21, 2025
MISS LYNN WHITEHOUSE
Advisor very helpful and polite

5
Date of experience: Nov 21, 2025
Honest Reviewer
Great Service!

I called customer service today to change to a Smart PAG meter and was very satisfied - Francesca 15A was lovely, she explained everything in detail and got me an appointment for next week! So Incredible, as this time of year there’s a long drawn out wait due to the festive season.Thank you so much for your great customer care & service Francesca you have made my first experience with EDF a great one

5
Date of experience: Nov 21, 2025
Heidi Stubbington
Katie was absolutely brilliant

Katie was absolutely brilliant. I had left messages on the EDF WhatsApp and not had any reply so had to call. Katie was very friendly and supportive and answered my question straight away! Heidi Stubbington

5
Date of experience: Nov 21, 2025
Jennifer Lord
Desperate for a new meter

I have been having calls and e-mail chats with EDF regarding your cancellation of my original Off Peak tariff since June. On Thursday I had a messages to say my new Meter would be provided in 30 days. I phoned to make an appointment and spoke to a wonderful EDF staff member called Jean. She has looked into my case and has done her best with kindness and understanding to sort out this delay. I am so appreciative as I am 81 years old and am worried about turning on my night storage as it will be full tariff. Please thank Jean for her support this morning.

5
Date of experience: Nov 21, 2025
Mr Bornel Grant
Staff was efficient and to the point

Staff was efficient and to the point

5
Date of experience: Nov 21, 2025
Sean Bowen
The EDF agent was extremely polite and…

The EDF agent was extremely polite and processed my request efficiently. Great service.

5
Date of experience: Nov 21, 2025
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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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