Review Time
I was really worried about making the phone to EDF as I suffer with anxiety But the lovely lady that I spoke too made my call so easy and I felt so much better. Her name is Grace what a lovely lady she was so polite, helpful, and so understanding she explained everything to me bit by bit about having a smart meter put in. I am a pensioner and didn't understand it all but Grace made it so much easier and I am looking forward to having the smart meter installed. So thank you Grace.
Hello. I can easily use the app to check my credit,to top up and to found what l need. I had a great experience with Keith which installed the meter but for me the star was Emma which with patience and understanding answer to all my question and guide me thru the process. A big thanks to you Emma.
I had a final bill query, as we are switching, nothing edf have done wrong.I spoke with an operator called Lynne who could not have been more helpful!!She sorted out my problem there and then and even gave me serial nos etc to pass on to my new supplier. Thank you Lynne
I’ve never experienced anything like this with an energy company. EDF billed me on a de-energised supply, used two different supply numbers that didn’t match the network operator’s records, and failed for over a year to update ECOES — meaning I couldn’t switch supplier or even get a contract. Every bill was on deemed rates because EDF’s own system errors blocked me.I submitted multiple Subject Access Requests and EDF repeatedly withheld crucial data, including missing D-flows, incorrect registration details, and incomplete MPAN information. Several suppliers confirmed the same: the MPAN was still showing as de-energised, even after EDF physically re-energised it.The Ombudsman confirmed EDF failed to update the national database, yet EDF still hasn’t corrected the root problem or provided the missing evidence.Dealing with EDF has caused months of stress, wasted time, financial loss, and a complete breakdown in trust.I would strongly caution anyone before joining EDF if their data is wrong, you are the one who suffers. No one has been held accountable for the hell they are continuing to put me through.
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