Review Time
Ordering from ResMed Shop was a bit of a challenge. Really, the ordering was fine - filling out info, selecting products, and having my fsa card charged all worked as expected. So did the request for my RX, I uploaded it as requested. A month later, no shipment. I contacted them to inquire. This started a string of “we need your rx” emails. And “you are responsible to contact your Dr to follow up” emails. I provided my rx, something was missing. My Dr provided my rx that wasn’t received. Five emails and seven phone calls later, the product was finally shipped. I did not receive my order in time for my holiday vacation. I had to reroute the shipment to a delivery spot so it wouldn’t sit on my doorstep for ten days. I still need to pick it up (now that I’m home, I can go do that).
Customer service was an enormous help with my order that I made errors in placing. They fixed my errors and refunded and placed replacement orders. Everything arrived without issue and on time. Extremely pleased with every aspect of service and products received.
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