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4.3
4.3 Based on 2.4K reviews

Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account. Earn more,...

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Average Rating

4.3

/
5

2.4K Reviews

5 Star
73%
4 Star
8%
3 Star
4%
2 Star
3%
1 Star
12%

Filtered Reviews

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Review Time

Shannon Chelack
Fast....compassionate of Prompt service

Fast....compassionate of Prompt service

5
Date of experience: Sep 08, 2024
Officer
I absolutely LOVE the EBike

I absolutely LOVE the EBike! Definitely makes riding more pleasurable! I don't worry about the wind or the hills. I have done several lengthy rides, 70 miles, 50 miles, and 45 miles and my battery is a bit of a disappointment. I read about the battery life of a 400 watt and now it makes sense how long it should last on these rides. I have been searching for a higher watt battery and am unable to find a compatible replacement at a higher watt. I have also contacted Gazelle concerning this matter and would like some information or a price on a higher watt battery or something I can upgrade. I want to ride longer distances, of course, but need a longer battery life. PLEASE, any information would be helpful.I also did not have a shock absorber seat post and i noticed on the other Gazelle bikes online that the seat post was standard with the bike. It would have been exceptionally awesome to have had that in place. I feel when paying over 2000$ there should be easier access to batteries, accessories, replacement parts, seats, seat posts, and other bicycle parts for this particular EBike. The cost of bags and bicycle racks is extremely expensive and not everyone can afford those prices so we have to improvise. I would absolutely love information on some solutions!THANK YOU

4
Date of experience: Sep 08, 2024
Bradley
I absolutely LOVE the EBike

I absolutely LOVE the EBike! Definitely makes riding more pleasurable! I don't worry about the wind or the hills. I have done several lengthy rides, 70 miles, 50 miles, and 45 miles and my battery is a bit of a disappointment. I read about the battery life of a 400 watt and now it makes sense how long it should last on these rides. I have been searching for a higher watt battery and am unable to find a compatible replacement at a higher watt. I have also contacted Gazelle concerning this matter and would like some information or a price on a higher watt battery or something I can upgrade. I want to ride longer distances, of course, but need a longer battery life. PLEASE, any information would be helpful.I also did not have a shock absorber seat post and i noticed on the other Gazelle bikes online that the seat post was standard with the bike. It would have been exceptionally awesome to have had that in place. I feel when paying over 2000$ there should be easier access to batteries, accessories, replacement parts, seats, seat posts, and other bicycle parts for this particular EBike. The cost of bags and bicycle racks is extremely expensive and not everyone can afford those prices so we have to improvise. I would absolutely love information on some solutions!THANK YOU

4
Date of experience: Sep 08, 2024
Shaun S.
I absolutely LOVE the EBike

I absolutely LOVE the EBike! Definitely makes riding more pleasurable! I don't worry about the wind or the hills. I have done several lengthy rides, 70 miles, 50 miles, and 45 miles and my battery is a bit of a disappointment. I read about the battery life of a 400 watt and now it makes sense how long it should last on these rides. I have been searching for a higher watt battery and am unable to find a compatible replacement at a higher watt. I have also contacted Gazelle concerning this matter and would like some information or a price on a higher watt battery or something I can upgrade. I want to ride longer distances, of course, but need a longer battery life. PLEASE, any information would be helpful.I also did not have a shock absorber seat post and i noticed on the other Gazelle bikes online that the seat post was standard with the bike. It would have been exceptionally awesome to have had that in place. I feel when paying over 2000$ there should be easier access to batteries, accessories, replacement parts, seats, seat posts, and other bicycle parts for this particular EBike. The cost of bags and bicycle racks is extremely expensive and not everyone can afford those prices so we have to improvise. I would absolutely love information on some solutions!THANK YOU

4
Date of experience: Sep 08, 2024
Emily Cuba
Bubbled bottom

I purchased a pack of bottles, and the bottom of each of those three were bubbled out and unusable. i messaged customer service they Resolved the problem. I will definitely recommend Tommee tippee to anyone.

5
Date of experience: Sep 06, 2024
Gary Mawson
They had trouble getting gears all…

They had trouble getting gears all going well . Took it to another bike shop and fixed in a flash for free

3
Date of experience: Sep 01, 2024
DC73
They had trouble getting gears all…

They had trouble getting gears all going well . Took it to another bike shop and fixed in a flash for free

3
Date of experience: Sep 01, 2024
Lillie
They had trouble getting gears all…

They had trouble getting gears all going well . Took it to another bike shop and fixed in a flash for free

3
Date of experience: Sep 01, 2024
Jessica Katz
Satisfied customer

Jo was responsive and friendly. Very efficient, thank you.

5
Date of experience: Aug 30, 2024
Todd Cook
Quick and efficient process to order…

Quick and efficient process to order and items shipped and received quickly.

5
Date of experience: Aug 28, 2024

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Business Details

  • Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account. Earn more, SaveBetter™.

  • email support.us@raisin.com
  • language https://raisin.com/en-us

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