Review Time
I purchased a bike from an EU webshop, and it developed a critical safety issue: it randomly accelerated without any pedaling or throttle input. This problem arose during normal use, including in assist modes. In walk-assist, the bike surged forward unexpectedly, reaching speeds far beyond walking pace, which posed a danger in traffic and led to a near-collision. I reached out to the support team and provided evidence through videos and photos. The bike remains unrepaired to maintain this evidence. I've also submitted a formal safety report to the relevant authority for evaluation. Given this experience, I cannot recommend this product.
The bike has arrived quickly and without any defects. The service staff have all been very helpful and quick to respond. I've even got a phone holder as a bonus ;)My bike had a problem with downloading a software update (Engine 3.0), but it was resolved remotely by Engwe staff in a matter of a day. The available discounts are also very generous and, as of end of 2025, very easily accessable.
I bought 2 fat bikes from this company. Ep pro 2 and a small bike( I can't remember the code). Both bikes are gorgeous 😍 and the give responsible and mature vibes compared to other fat bikes. They are steady and balanced on the road. They are made with long lasting and original parts. I have had peace of mind in the last two years of using those bikes. They are sturdy and withstand all shocks. I go everywhere with the bikes everyday. The batteries are strong. I go from Almelo to Rijssen and back, then to aadorp every day with it I have to charge just once at the end of the day instead of carrying around the charger compared to some other fat bikes with same distance.
I must say that I'm very pleased with the help I received from YOYO (Engwe support). After having so many problems with my bike, they resolved them all beautifully, always pleasantly and courteously, without any misunderstandings. I'm grateful to have had the opportunity to speak with such a professional person.
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