Name: esmefurnishings.co.uk
Telephone: 000000000
Rating: 3.6

Conway Price Guest

Excellent customer service from…

Excellent customer service from ordering and throughout the process to delivery.Thrilled with my purchase & great value for money, the ideal size for the space I had too.Definitely will order from you again.

Date of experience: Apr 17, 2025

Dutton P. Guest

10 months ago

Utterly disappointed. I felt being fooled around

I gave ample opportunity to put things right before leaving this reviews24/02/25 - Purchased dining table with 2 chairs.18/03/25 - Delivered: Both chairs had a rip and the gold leg for table had bent bolt hole and the built structure doesn't look of quality finish closeup.20/03/25 - Requested return for refund21/03/25 - Was told collection will be arranged and I'd be updated shortly.24/03/25 - I asked for updates on collection? Was told next week31/03/25 - I asked for updates on collection? ESME waiting on couriers response.02/04/25 - I asked for updates on collection?Now its next week08/04/25 - Courier collected items 7am17/04/25 - I asked when refund process starts? Up to 14 working days and my refund was processed on 15/04/25 and ESME received items on 10/04/2507/05/25 - I asked for updates on refund its been 16days? They'll revert back to me with an update08/05/25 - I asked for an update and timescale of when I'd hear back regarding refund?They asked for bank details to transfer money 'immediately' and this may be in my account on 09/05/25 or by '12/05/25'12/05/25 - I received an email stating money will be in account today13/05/25 - I asked about refund as I've still not received?Advised I'd receive today for sure.14/05/25 - I emailed stating my family will leave negative reviews as refund still not received?I got a pretty quick response the refund should appear in account now and to check.I requested to resolve poor service with £100. They offered £50 which I declined and wary any amount would be sent 'immediately'The above list is not exhaustiveI await a response from StephenRef: 2372537932

Date of experience: Apr 15, 2025

MP Guest

11 months ago

Good quality

Good quality, very comfortable and the price was incredible, I'm very happy from the purchase of this product and recommend everyone who looking for the Tribeca corner sofa and good relax on sofa in living room. ;)

Date of experience: Apr 10, 2025

MoisesPlaysTM64 Guest

11 months ago

Please Avoid THIS COMPANY

Please Avoid THIS COMPANY, they are a SCAM!! I’ve instructed a law firm to get my money back from them. AVOID AT ALL COST!!

Date of experience: Apr 01, 2025

Clifton Turner Guest

11 months ago

I bought a table and few chairs from…

I bought a table and few chairs from this company 2 months ago and still I am waiting for it . I contacted them few times and they played a game with me and they didn’t deliver the items and I asked them to refund my money and still waiting for my refund. Don’t buy anything from them. They are bunch of layers

Date of experience: Mar 15, 2025

Sandy Patterson Guest

1 year ago

I gave a 5 stars because of the…

I gave a 5 stars because of the excellent customer service I received. I spoke to Adam on wattsapp and he was so helpful. My table is so beautiful, good quality and well packaged.

Date of experience: Dec 27, 2024

Aurora T. Guest

1 year ago

Absolutely love my leon swivel dining…

Absolutely love my leon swivel dining chairs. So comfortable and look stylish in my kitchen diner. Everything from ordering and keeping me informed when delivery would be. Will use them again if I need furniture

Date of experience: Dec 18, 2024

DB45 Guest

1 year ago

Great delivery beautiful furniture…

Great delivery beautiful furniture lovely delivery partners helped me put up my furniture. Definitely recommend this company. Fast and reliable thanks esme furnishings!