eswater.co.uk

3.4
3.4 Based on 383 reviews

Essex and Suffolk Water is a water supply company in the United Kingdom...

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Average Rating

3.4

/
5

383 Reviews

5 Star
57%
4 Star
3%
3 Star
1%
2 Star
2%
1 Star
37%

Filtered Reviews

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Review Time

Lotheis73
Yesterday received note through…

Yesterday received note through letterbox saying that my meter had been updated to a smart meter. Today received letter saying in next 2 weeks will be installing smart water meter. In addition, it says can our free mobile app. This is for daily, weekly or monthly readings, view bills and make payments. I do not have a smartphone so absolutely no use whatever to me. No advance warning given. So why have I not seen any information about this in the press or anywhere else. I will now have to phone them to make sure I get paper bills. How long before they prevent you from having paper bills!!!!!

3
Date of experience: Jul 30, 2024
Matthew Powell
I have lived at my home for 20 years…

I have lived at my home for 20 years and today they came to test my water. This is the first time this has ever been done. 9am in the morning he has 1 street a day, the majority of people are at work, and will not come back another day.Maybe they are concerned because of what Thames water has gone through with undrinkable water in certain areas. This should be done on a regular basis and appointments for people that are not home

1
Date of experience: Jul 15, 2024
Blair P.
I have lived at my home for 20 years…

I have lived at my home for 20 years and today they came to test my water. This is the first time this has ever been done. 9am in the morning he has 1 street a day, the majority of people are at work, and will not come back another day.Maybe they are concerned because of what Thames water has gone through with undrinkable water in certain areas. This should be done on a regular basis and appointments for people that are not home

1
Date of experience: Jul 15, 2024
Nexzyo70
Customer services good / prices are extortionate.

Although prices charged are too high. Customer services team are great. Very understanding and will help with whatever issue you have.

4
Date of experience: Jul 08, 2024
Tyctac77
Customer services good / prices are extortionate.

Although prices charged are too high. Customer services team are great. Very understanding and will help with whatever issue you have.

4
Date of experience: Jul 08, 2024
Dorian Coleman
Matt and Jemma were amazing this…

Matt and Jemma were amazing this morning when dealing with queries for a disabled man. I live out of the area and only wish my water company had such high quality employees. Thank you again Matt and Jemma.

5
Date of experience: May 21, 2024
kunter
Matt and Jemma were amazing this…

Matt and Jemma were amazing this morning when dealing with queries for a disabled man. I live out of the area and only wish my water company had such high quality employees. Thank you again Matt and Jemma.

5
Date of experience: May 21, 2024
May Kelly
Brilliant service, thank you

Steve & Dean were brilliant, after many excavations the stopcock was found and changed with a new one. They were very polite, worked hard everyday. Very tidy, reinstating was spot on, top soil and grass seed. Thank you

5
Date of experience: Apr 22, 2024
Betty
Brilliant service, thank you

Steve & Dean were brilliant, after many excavations the stopcock was found and changed with a new one. They were very polite, worked hard everyday. Very tidy, reinstating was spot on, top soil and grass seed. Thank you

5
Date of experience: Apr 22, 2024
Meter installed without being asked

Meter installed without being asked, giving a quote that average price for a meter would be £5 move then I'm paying at present, also saying that blue tooth devices can't be hacked every phone has blue tooth

1
Date of experience: Mar 20, 2024

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