eswater.co.uk

3.4
3.4 Based on 383 reviews

Essex and Suffolk Water is a water supply company in the United Kingdom...

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Average Rating

3.4

/
5

383 Reviews

5 Star
57%
4 Star
3%
3 Star
1%
2 Star
2%
1 Star
37%

Filtered Reviews

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Review Time

Deborah Lewis
Booked an appointment for a water…

Booked an appointment for a water meter, apparently supposed to be done in 90 days but nowhere near 90 days more 180 days, took the day off work and the plumber just pushed a card through my door and done a runner, absolutely useless company only wants to overcharge you for very substandard service total schiit

1
Date of experience: Oct 03, 2024
Ryan Morris
Busted my hose connector

Busted my hose connector while installing new meter. Was put back in a way so that I would not notice. Went to use hose, just flooded everywhere. Contacted company. Said someone would call last friday (23/08/2024). No one called. No message sent therefore no apology. Changed plans to accommodate the visit. Feel really put out. Whole week and cannot use hose until they repair it.

1
Date of experience: Aug 19, 2024
Busted my hose connector

Busted my hose connector while installing new meter. Was put back in a way so that I would not notice. Went to use hose, just flooded everywhere. Contacted company. Said someone would call last friday (23/08/2024). No one called. No message sent therefore no apology. Changed plans to accommodate the visit. Feel really put out. Whole week and cannot use hose until they repair it.

1
Date of experience: Aug 19, 2024
Jonah K.
Excellent customer service

While the wait time to get through to an advisor is very long, there is a useful callback service available. Once I got through, I had excellent service from Charlotte who resolved my issues relating to my account promptly, politely and professionally. I'm very impressed, and the online features relating to the water service and bills is very good too.

5
Date of experience: Aug 07, 2024
Lorinda Wright
Impossible to talk to anyone

Your chat doesn't work- nobody ever replies. And your phoneline puts me in a queue for 20 minutes plus just to go silent - twice I tried. It'd be easier to set up a meeting with the king than to get hold of your customer service.

1
Date of experience: Aug 07, 2024
Frederick B.
Excellent customer service

While the wait time to get through to an advisor is very long, there is a useful callback service available. Once I got through, I had excellent service from Charlotte who resolved my issues relating to my account promptly, politely and professionally. I'm very impressed, and the online features relating to the water service and bills is very good too.

5
Date of experience: Aug 07, 2024
Demetria Brooks
Impossible to talk to anyone

Your chat doesn't work- nobody ever replies. And your phoneline puts me in a queue for 20 minutes plus just to go silent - twice I tried. It'd be easier to set up a meeting with the king than to get hold of your customer service.

1
Date of experience: Aug 07, 2024
Beresford Clark
cTheir countants need lessons on dates .

Where the hell does this bad water company get their bills from!!! Its bad enough im paying through the nose for their leaky water pipe to my house they put their bill on 4 days before its due . Not getting it e & s . Used to pay weekly until anglia and e & s joined forces , now anglia water expects the rest of the years bill within a matter of days, they can go whistle they cant turn my water of i have health issues and rely on it. Cant get thrugh on their phone which takes forever due to press 1 for choices press 2 for choices press 3 4 5 6 7 8 and 9 for choices but dont expect to get through . They should be paying the public for doing their job for them. The online contact is even worse talking to a bot that tells you and gives you zero . 11BUO78953 , thats for you e & s water , now answer my bloody letter and give me your bank details for a standing order so i can pay what i decide not you , im in control of my payments , no direct debit so you can take what you want .

1
Date of experience: Aug 04, 2024
Demi Clark
cTheir countants need lessons on dates .

Where the hell does this bad water company get their bills from!!! Its bad enough im paying through the nose for their leaky water pipe to my house they put their bill on 4 days before its due . Not getting it e & s . Used to pay weekly until anglia and e & s joined forces , now anglia water expects the rest of the years bill within a matter of days, they can go whistle they cant turn my water of i have health issues and rely on it. Cant get thrugh on their phone which takes forever due to press 1 for choices press 2 for choices press 3 4 5 6 7 8 and 9 for choices but dont expect to get through . They should be paying the public for doing their job for them. The online contact is even worse talking to a bot that tells you and gives you zero . 11BUO78953 , thats for you e & s water , now answer my bloody letter and give me your bank details for a standing order so i can pay what i decide not you , im in control of my payments , no direct debit so you can take what you want .

1
Date of experience: Aug 04, 2024
Yvette Brooks
Yesterday received note through…

Yesterday received note through letterbox saying that my meter had been updated to a smart meter. Today received letter saying in next 2 weeks will be installing smart water meter. In addition, it says can our free mobile app. This is for daily, weekly or monthly readings, view bills and make payments. I do not have a smartphone so absolutely no use whatever to me. No advance warning given. So why have I not seen any information about this in the press or anywhere else. I will now have to phone them to make sure I get paper bills. How long before they prevent you from having paper bills!!!!!

3
Date of experience: Jul 30, 2024

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