Review Time
Message left from ESW regarding supply interruptions. Telephoned helpline. Prompt answer, straightforward direction to personable, knowledgeable lady who gave an explanation and directions on how to check my water quality whilst she stayed on the line. Reassuring to receive immediate response.
Message left from ESW regarding supply interruptions. Telephoned helpline. Prompt answer, straightforward direction to personable, knowledgeable lady who gave an explanation and directions on how to check my water quality whilst she stayed on the line. Reassuring to receive immediate response.
Had a problem with mains water pressure, the person on the phone asked me to turn my internal stopcock on and off to see if there was a partial blockage but it was seized , also the outside stopcock at the end of the driveway was covered with soil so couldn’t be operated, She said she would send someone out the next day to assess the situation, and on time he arrived, cleaned out the soil and got the stopcock to turn but said it would need replacing, the next day two engineers came, again on time, and fitted a new stopcock which means I can now replace the internal stopcock, problem solved. Well done AnglianWater. Thank you.
Had a problem with mains water pressure, the person on the phone asked me to turn my internal stopcock on and off to see if there was a partial blockage but it was seized , also the outside stopcock at the end of the driveway was covered with soil so couldn’t be operated, She said she would send someone out the next day to assess the situation, and on time he arrived, cleaned out the soil and got the stopcock to turn but said it would need replacing, the next day two engineers came, again on time, and fitted a new stopcock which means I can now replace the internal stopcock, problem solved. Well done AnglianWater. Thank you.
I would give no stars if possible. This company are the worst . I get text messages inviting me to pay if few days late constant letters through the door for a payment also reminding me , even though I never fell behind. Harrashing disgusting company
I would give no stars if possible. This company are the worst . I get text messages inviting me to pay if few days late constant letters through the door for a payment also reminding me , even though I never fell behind. Harrashing disgusting company
I needed the water turned off from the stop cock in the road to enable a plumber to move some pipe work in the kitchen. The stop cock in the rd wasn't working properly, just spinning, so we were unable to turn it off.Spoke to Mary on the telephone she was extremely helpful, professional and knowledgeable. She managed to get an engineer out within the hour, amazing service, I was really impressed. In the end I had two vans and two engineers (didn't get their names) they did a brilliant job, I can't thank you all enough, really impressed.
I needed the water turned off from the stop cock in the road to enable a plumber to move some pipe work in the kitchen. The stop cock in the rd wasn't working properly, just spinning, so we were unable to turn it off.Spoke to Mary on the telephone she was extremely helpful, professional and knowledgeable. She managed to get an engineer out within the hour, amazing service, I was really impressed. In the end I had two vans and two engineers (didn't get their names) they did a brilliant job, I can't thank you all enough, really impressed.
Absolutely incredible service. A leak, coming up through the road outside my house, repaired within hours on a SUNDAY Quite a big job and required several technicians. Since I have experienced issues with water pressure from my hot tap and Essex and Suffolk water are sending a plumber to find out what the issue is. I know that by rights they are not obligated to do this.All of their staff both in the office and on the ground have been absolutely A+. I cannot fault them. And ……. you are actually able to ring them on their mobile numbers and get straight through. None of this ‘computer says no’ nonsense.
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Essex and Suffolk Water is a water supply company in the United Kingdom
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