Review Time
DO NOT USE THIS COMPANY Hired a vehicle over a longer period of time, spent a considerable amount of money. Nothing changed on my licence . Went to renew and computer said no. Zero human interaction, they will also take money off your card without authorisation, please please avoid.
Took 7 days to deliver my replacement car, cancelled booking once, nothing but total hassle to get a vehicle, office staff totally disinterested until I made formal complaint, then car miraculously found for me in 36 hrs!! Wouldn't advise anyone to use this company, would give no stars for Swansea office if I could. Delivery chap nice though and helpful, car very clean but smelled badly of vaps and cigarette smoke, which had been covered up, would not recommend
Edinburgh Airport Rebecca was absolutely fantastic. She paid attention to detail, made sure I was good with the car and the processes. She was so lovely to deal with. Car was spotless and performed brilliantly. The gentleman dealing with me, when I returned my car, was equally lovely to deal with. (Unfortunately, I didn’t get his name.) The check was very efficient and I was quickly on my way. 🤩🤩🤩🤩🤩
Whatever you do, don’t use Europcar. They re the worst car hire there is. I used the car for 10 days for a 5km commute. After returning the car in April 2025, they contacted me in September 2025 to charged me £314 for cleaning the car when all it was was a few dog hairs stuck to my cardigan had stayed on the drivers seat when I dropped it off. It wasn’t even noticeable hence not noticing when I returned the car. The pictures they sent were not clear. Terrible company, terrible service, rude staff. DO NOT USE EUROPCAR
I hired a large van to move some items all in all around 30miles. I needed it on a Saturday and this was the only company with availability. I booked it on the Thursday beforehand. Booked the van from 10:00am-22:00pm on Saturday and was charged £71.45 which I thought was fairly reasonable. Noticed when booking that a charge would be added after as I would be returning the van out of hours. I called Europcar to ask how much this charge would be and was told £20. I asked for this info to be emailed to me in case they tried to charge more later. They said they couldn't provide this info in writing which made me nervous but I needed to go ahead with the booking. The next day (Friday) I had a phone call from them saying that the van I had booked was not available but they could offer me a smaller one. I declined as had to move a sofa. They said it was OK and they would make sure the van was available for my booking the next day. Saturday we arrived at Europcar at 10am but there was nowhere to park at all - it was a tiny site with cars/vans everywhere. I ended up dropping off my partner and parking at the shop down the street. He was waiting for about 15 minutes till he got served and was told the van wasn't ready. He had already checked in online but they wanted all of his details again. Clearly they needed to waste time as the van wasn't ready. They asked for the payment card so I had to go back and provide this, they made a comment to my partner saying something along the lines of 'we will cancel this whole thing off until she gets here and then start again' - my partner said 'no that is not necessary she is parked 30 seconds away - keep it on the screen she will be here now'. I arrived and they took all of my details and tried to sell me insurance. I said that the basic will be fine as we are travelling very local. They proceeded to try and scaremonger me into taking the insurance but I said no. At this point it was about 11am and they were cleaning the van. I said that I want a discount as the van wasn't ready 1 hour after my booking time. They said as a gesture of goodwill that I could have the van until the following day. I said this is no use to me, I am doing 1 trip - I want you to waive the £20 key drop-off out of hours fee and they said they would 'try'. So far, I haven't been charged this but wouldn't be surprised if it comes out of my account in the next few days. Would not recommend at all. Problem at every stage. Should have read reviews before booking. Even if you're in dire need I would go elsewhere.
Reading the reviews on here I realise I have experienced ALL of the same problems as other customers over a period of time whilst using Europcar on a regular basis. I was accussed of tyre damage 6days after returning a vehicle, I challenged them asking for eveidence, the case was closed and I never received any eveidence.I was then unknowingly charged for the additional Insurance, actially adding a further £884 to my hire, I challenged them again requesting for the CCTV from when I collected the car as I wished it to be viewed in the hope a lip reader could translate my conversation with the member of staff that dealt with the hire. The case was found in my favour & the case was closed.A car I had on hire was parked outside my house, unfortunately another drived crashed into the hired car 🙄 I was assured by Europcar that the car would be collected & a replacement would be delivered, 2 days later still no replacement car, so I hired from another company as needed a vehicle for work purposes, Europcar had already lost me 2 days income 🙄Several days later Europcar took a further payment from my account! Which then raised my hire by ££££'s! I have emailed & called then raising concern and asking for an explanation, to date I have received a email response advising "Once they obtain the relevant information they will be intouch" I sent them screen shots of everything with my initial email 🙃 The email they email me from you can't reply to 🤔Several weeks later I have called them 3 times, each time being told they will contact a diffrent department as they can't help 🤪 My latest email May 30th asking Europcar for an update has received no reply 🥴Oh yes! I was also accused of damaging a panel on one of their hired cars to! Luckily for me I took a video of all the vehicle inside & out before I left the hire depot, the case was closed. There is never any previous damage maked on the paperwork they give you on hiring a car, Please be wise and take a video 👍 Do I have to take them to the small claims court? 🙂I swear NEVER Again! Several weeks later, I
If I could give no stars I would absolutely rip off paid over £200 to hire a car paid up front. I did all my ID checking on line. Travelled 45 mins to get there to be told that they couldn’t hire me the car.No explanation or reason given all this in front of other customers so made to feel really embarrassed.Now I have to wait for my money as a refund which now means I can’t hire a car from somewhere else which means I now have to cancel my holiday as I can’t get there as no other hire car services are open.I would not recommend this company. If you do use don’t pay upfront.I was told by a customer outside that they were fully booked with reservations and so had to cancel 8 bookings so obviously overbooked and therefore making excuse to customers.Disgusting will never use again went to enterprise and ad no problem was in there 10 minutes and left with a car
Have been a customer of Europcar in on three occasions within the past year. All were positive. These were at the Chester and Preston branches.I did not need to make any insurance claim as there was no damage to the car.For your own protection at ANY car hire company...-------------------------------------------------------I recommend that you take out £0 excess insurance and carefully read the terms of the insurance policy. Secondly, create a comprehensive video of the exterior of the car prior to leaving, and create another video upon arrival. Also request a walk-round of the car with a staff member to cross-reference their provided damage report against the car, so you are familiar with it and also to comment on any (unlikely) oversights that can then be manually added by the staff member.I also recommend explicitly asking a staff member to do the inspection of the car that you have returned back to them, while you wait. Then explicitly ask them to sign it off as having no damage, while you wait. You will then get an printed invoice stating that and confirming that the deposit frozen on your credit card (e.g. £700 at Europcar) is being released. This ensures that nothing is left to chance, rather than you heading off and getting a surprise weeks later.
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