Review Time
I rented a car from Europcar at Mexicali central. We went San Felipe where we discovered the headlight high beams were inoperable. After letting the office know, Eduardo the service manager drove another car down from Mexicali that night to replace the original car. Above and beyond service! We extended the rental another 5 days there was no problem and we were charged our original rate. I would definitely rent a car again from the car rental agency, very satisfied.
This rental experience was overshadowed by aggressive upselling and questionable post-rental fees. The additional charges imposed by the service were four times higher than the original rental cost. Even though I had prepaid insurance clearly indicated on my voucher, the staff at the location refused to hand over the vehicle unless I purchased more insurance. I attempted to resolve this with the broker at the counter, but the matter remained unresolved, forcing me to pay reluctantly. Upon returning the vehicle, it was initially accepted. However, after I declined to offer a cash tip, I was abruptly informed that the car was 'excessively dirty,' without any proof shown to me. I was not provided with a close-out report, and subsequently, my card was charged an even higher amount without any explanation. The broker has acknowledged my complaint and is currently investigating the situation, which I appreciate, but I am still waiting for a complete resolution.
I experienced what many others have described: being pressured into purchasing extra insurance that significantly increased the rental cost. This information was not provided during the booking process, and I only discovered it at the counter when I had no alternative. I recommend looking elsewhere if possible.
Like many others, I was misled into purchasing extra insurance coverage, which nearly doubled the rental cost. This information was not disclosed during the booking process, and I only discovered it while at the counter with no alternatives available. I strongly advise steering clear if you have other options.
Terrible. I had a prepaid reservation, but after being shuttled from the airport to their office, I was informed that my pickup time was an hour later than scheduled. When I arrived half an hour after the reservation, they said it was too late to pick up, and my prepaid reservation for four days was no longer valid. Avoid this service, especially if you plan to prepay—they will find a way to deny your reservation and not refund you.
This service engages in deceptive practices, particularly regarding insurance. They blatantly lied to me. Additionally, the vehicle we received was dirty, and the rearview mirror detached from the windshield. They are disorganized and dishonest. Consider other options!
I rented a pickup truck in a foreign country and found a significant charge on my account as a security deposit. I filed a claim with my bank, but this service has a poor reputation for not refunding money. I've sent multiple emails without a response and have received inadequate customer service. Please be cautious with this service; they seem to be taking advantage of customers.
I booked through a third-party platform, which claimed to include all necessary insurance. However, when it was time to pick up the car, we were told we couldn't proceed without purchasing additional insurance, despite having our own coverage. The options were limited, and communication was poor. I later discovered they had an English version of the terms, which was frustrating.
We had heard concerning stories about car rentals in a foreign country, but our experience was fantastic from start to finish. The booking was straightforward, the pickup location was conveniently close to the ferry terminal, the vehicle was in good condition, and returning it was hassle-free. The staff was courteous and helpful throughout.
Avoid this service at all costs! My experience felt like a bait-and-switch. I reserved a car that included third-party liability insurance and arrived with multiple coverage options. However, they denied all outside insurance and pressured me to pay an exorbitant amount for their 'mandatory' insurance. I eventually went to another rental agency that respected my original quote. This experience was incredibly frustrating and left me feeling exploited.
Claim your business profile now and gain access to all features and respond to customer reviews.
worldwidecyclery.com
sixt.nl
partsengine.ca
parking.bristolairport.co.uk
easytaxiksa.com
uproar4x4.com
drivecaramel.com
whipmats.co.uk
nmbs.be
www.vanstopbolton.co.uk
