Review Time
2 lucky dip bags received today. Nice colours, ordered five size 14 & five size 12. 14 is very small. Not going to fit my mum who I ordered for as a surprise! They barely fit me. Not dressed I would of picked myself but looks ok. Zip broken on one dress. Not returnable! Which was part of the ordering process! Looks like 10 dresses for me which is far too many. £10 postage for under £70 order is very expensive!
2 lucky dip bags received today. Nice colours, ordered five size 14 & five size 12. 14 is very small. Not going to fit my mum who I ordered for as a surprise! They barely fit me. Not dressed I would of picked myself but looks ok. Zip broken on one dress. Not returnable! Which was part of the ordering process! Looks like 10 dresses for me which is far too many. £10 postage for under £70 order is very expensive!
I ordered the 5 dresses for £45.99 the total price came to £56 once postage had been added. Three dresses arrived, none of which fitted, all materials were of poor quality, plus two items were not dresses at all but random tops. I used the chat function to see what options I could have, the items only arrived yesterday. But the chat (presumably a bot) asked if I'd accept a refund for a third of the price I said no to that. I want to return the items and have a full refund. The chat response was that they would be in touch asap.Today I have a £10 refund no messages.I have emailed but seeing these reviews I am worried. UK consumer rights 2015 state that you can receive a full refund for items that are not as described and that the seller must cover the cost of returning them. I will update this review if anything changes in the next 30days but so far am severely disappointed.
I have had an excellent service from this company over the last few weeks. Their Customer Service team have been most helpful, letting me keep a dress for longer than the return period so that I could decide if iIwanted to keep it. They have also processed my exchanges and returns so quickly.
The dress itself was good quality however far to big for me . Definitely not a size 10. Had to return which is where it all goes wrong . Paid £6.99 delivery and then was charged another £6.99 to return. Also need a printed email to put in the parcel which is a faff as don't have a printer. So essentially I paid £14 to try on a dress and had to go to a library to get an email printed Never worth the hassle and therfore will never order from this company again!
Fantastic customer service. I ordered a bridesmaid dress in July for my friend's wedding in October, I'm currently pregnant so I had ordered the dress from the maternity range and in 2 sizes larger than my normal size as I had no idea how I would carry as this is my first pregnancy. I tried it in closer to the time and it fit well but sadly the length of the dress was impacted by the bump, which was disappointing considering I ordered from the maternity range. I emailed the customer service team explaining the situation and asked if there was anything that could be done and the team were incredibly understanding. Even though I was out of return/exchange terms, they allowed me to order an alternative dress which I'm pleased to say is much better. The customer service team were helpful, responsive and accommodating, I can't thank them enough for their assistance. I feel much more confident and comfortable in the new dress and I can't wait to be bridesmaid next week. My only negative comment would be that the dresses are quite short. Normally event dresses have a bit more length to play with which allows people to adjust it accordingly. If you're a taller girl, this brand might not be suitable.
Not happy with how the dress arrived at all. Was scrunched up in a really small bag. It looked absolutely awful, so had to send it back. For this they wanted to charge £9.99 x 2 for the delivery & return of the item.I did complain as I was returning it due to the poor state it arrived in & they did refund me £9.99.But be warned about that.I wouldn't use them again.
Ordered three bridesmaid dresses for my wedding. One was missing from the package, once I got on to customer care the missing dress was arranged to be sent out a day later.The dresses are gorgeous and exactly as described. Anyone I dealt with on customer care was incredibly polite and helpful.Would have given 5 stars if there hadn't been a dress missing from the initial order.
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Ever-Pretty is your go-to source for stylish and affordable dresses for every occasion! With countless on-trend evening gowns, cocktail dresses, and more, you can’t go wrong with a dress from our collection. Celebrate a wedding in style or rock a striking, bold look for your next night out. No matter where you’re headed, Ever-Pretty has the best dress for every event. The best part of shopping Ever-Pretty? Finding a gorgeous dress that fits your budget and your personal style. Shop for a look you love at a price that’s even better, only at Ever-Pretty.See more
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