Review Time
I’ve ordered twice from them and was pleased with the product and time it was delivered. Customer service monitored that my 2nd package was going to arrive a little late and updated me. I didn’t have to hound them for a ETA. I will be doing all of my bulk orders from them!
Nice to know the chat feature actually connects you with a REAL agent and not a bot. Edit was very prompt and empathetic at the confusion regarding the product I was inquiring about. He cleared up my confusion and I felt much better after. Thanks Edize :)
They advertise "free shipping". But it isn't. The only stuff they ship free is the ugly stuff no one wants. If you find something you like, there is a 99% chance there will be shipping attached to it, and it is very expensive shipping as well.
I requested to cancel the order because of the delay in shipping for their Lunar New Year holiday. It was requested a week before processing would even begin. Their customer service through email and chat were responding so they were not off on the holiday just the warehouse. They kept saying it was passed the 12 hour cancelation window, which is nowhere to be found. It was just stated through an email after I requested cancelation. Another representative gave this exception: "However, as a one-time exception, we can proceed with the cancellation subject to an 80% handling fee." There had been no handling because the warehouse is closed. With no written policy ahead of time, they will make policies up to fit what suits them. Outrageous customer service! Beware!
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Our journey began in jewelry wholesale under the name Factory Price Jewelry. From the start, we had one mission: remove the wholesale middleman to make factory pricing accessible to all businesses. Over the years, we've expanded beyond jewelry. Now, the name Everful captures our broader vision: to provide an ever-flowing supply of factory-direct products that keep your business thriving.See more
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