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It has been nearly a month without hot water which is illegal in the state of TN. We have no timeframe on when this will be fixed as it is near impossible to get in contact with anyone at Evernest. They ignore all emails, and anyone we do manage to talk to has no idea what is going on.We would love to hear from someone at Evernest to tell us what is going on!
@evernesthomedecor You are a scam company. I ordered a bookcase on Sept 3 and you keep saying it is coming and the tracking number you gave me said it has not even been shipped yet but i have an email from you saying it would be delivered on Oct 2. It has not even shipped yet! I am reporting you to the Better Business Bureau and I want a refund! Order # 1115
WARNING DO NOT RENT WITH EVERNEST! I would advise anyone thinking to rent with Evernest in Brentwood, TN to think twice. I recently vacated a property I rented for nearly 5 years in Nashville. I left the home in immaculate condition, even better than when I moved in. When moving in I emailed the leasing agency and let them know about glass missing in the kitchen that was found, broken in a nearby utility closet. Upon moving out they have charged me $115 for replacement of the glass, despite showing proof of an email sent when moving in the glass was already broken/missing. So far, they refuse to refund, endless ("we are investigating") messages. Also they refuse to refund a $36 payment made to both them and NES for supposedly an unpaid electrical bill, even though proof was sent to Davis @ Evernest that NES directly was paid IN FULL. As of writing this review they refuse to refund what is duly owed. I spent $1000's of my own money to leave this home in perfect condition, and this is the thank you I get for nearly 5 years of never missed or late rent payments. Avoid Evernest at all costs!
We leased a property and jumped through all their hoops to get the property we wanted. We’ve prepaid the deposit plus current rent plus admin fees only to find damaged property with water intrusion that is unremedied. They have falsely told us that the property is ready and was not. They keep saying people have cleaned the property or made repairs, when virtually nothing has been done. They are violating the law and the lease terms.The property manager is avoiding us and will not speak to us directly. The home is not ready, is not painted. They will not let you email anyone directly or talk directly to the management. Do not work with them!
I know I may be wasting my time but I will write this anyway. I hired Evernest property management a few years ago and I have had nothing but severe problems that I would like to write and tell you about.I have had the experience of Evernest managing two different tenants. At the end of the lease of the first tenant she would not leave. I asked Evernest post an eviction notice which they say they did which they did not. I finally got rid of that tenant in which she went six months without paying the rent and she also caused $50,000 worth of damage which Evernest supposedly said they fixed. They did not as they pocketed the money I had sent them. They also say they referred her to a collection agency which was also not true.The second tenant went a few months paying rent and she stopped. I also asked for an eviction notice which she still has not vacated the property. I was not satisfied with this property manager so I asked for a new one which took several months and they finally gave me a new property manager. This one was worse than the first one. Along with the previous manager she was just as bad if not worse. The first property manager was Jamison Gann followed by Kristin White. I did ask for a manager to call me and their response was they were terminating me.I have hired Capital Services Group to try and recoup some of my hard earned money back and evict the current tenant. He has said he never got such a run-around from a company. He has run into a few people who are saying they are someone else other than who they represent. One was a convicted felon. This company definitely hiding something and are scamming people especially if they reside in another state. In Alabama I have had bad property managers that do not do their jobs along with destructive tenants. The money I have spent on this house has cost me a fortune. I am at the point where I do not and cannot trust anybody in Alabama. They do not vet their perspective tenants at all. They are just satisfied with receiving their money and fees and do not care about the homeowners and probably their tenants.I did speak to two real estate agents, one took pictures of the outside and it was a mess and had damage. I can’t imagine how the insight looks. I had another real estate agent that was able to get into the house and said it was in pretty bad shape. I was under the assumption Evernest would meet the real estate agent at the property but the tenant let him in. I really wanted to re-rent this house for the income but I am to afraid of the same thing happening again but with the condition of the house, if I sell it, would bring the value down because of the damages. I cannot afford to let this happen again. Evernest is the worst of the worst and should not be in business. The other horrible property managers are Rudulph Real Estate and New Location. Please seek out other property managers and be sure to check their ratings. Thank you and please heed my advice!Tom252-469-9820
This is a review from a rental property owner; investors considering working with Evernest should read this. Evernest bought out my local management company, and made big promises about improved service and lowered fees. Neither were ever delivered. In fact, getting a hold of Evernest Columbus is nearly impossible. There is a single email address for the entire organization, no phone number, and maybe someone will eventually reply to your email. Most of the time it required 3-4 emails to get a reply, and even then it was not helpful. The level of incompetence at Evernest is truly shocking (and I speak from years of experience with multiple management companies). Year end accounting was terrible. Repairs were overpriced. Their turnover in staff is constant; apparently no one can stand working there for long. I and numerous other investors have jumped ship to other local competent professionals for management. When I told them I was doing so, Evernest essentially blackballed me, not replying to any emails. There is no way to get a hold of the upper level management at Evernest; none. A tenant collection was never implemented, nor passed on to my new management, costing me thousands of dollars. A year after I switched property management, away from Evernest, I got a bill from a collections agency. The bill claimed that a utility bill from 1.5 years prior had not been paid. I consulted my records, and Evernest had charged ME for this bill 1.5 years ago, but had never paid the utility company. I contacted Evernest. And I contacted them again. Over and over again. Finally, after several months, they admitted that they hadn't paid the bill. Since then, I've been pestering them to actually pay the bill, and to send me a receipt of it being paid, and I still haven't received it.If this is the kind of hassle you want in your life, by all means, hire Evernest to manage your properties. Buyer beware.
At the initial walk through they require you to pay for maintenance that is supposedly necessary for the house to be occupied. Much of this was BS, but we did it anyways because we wanted to be good landlords. Then they overbilled for minor maintenance items that were supposed to be covered initially after the initial walk through. They corrected some of it, but you really have to keep an eye on them. The whole point of having a property management company was to be hands off. Once we terminated their service the gentlemen that did the exist interview admitted to having issues with shady billing and claimed they were addressing it. They are completely unorganized as well. I have sent my w9 four times now. Four!
This company DELETED my SIGNED LEASE almost FOUR MONTHS IN and they sent me a renewal offer for almost $2,000 more a year within 2 hours. When i asked why they think that's okay, the employee literally said "do you have proof?."
BEWARE!I’ve been renting a property with evernest for the past month and a half. In this short period of time I’ve had multiple issues. This property manager seems to prioritize grabbing as much money in the form of fees as it possibly can rather than customer support and service. 2 of the issues I’ve had…-Outstanding water utility balance from previous renter, I’ve spent hours on the phone and e-mail trying to resolve this issue. -$148 charge for unclogging a bathtub which was already clogged at the time of move in. This is something I would normally take care of myself as it literally took less than 5 minutes for the plumber to resolve. I had Evernest handle it as it was an issue prior to me moving in and I pay a monthly “premier service” fee to Evernest. The home was in poor condition and not in a clean condition prior to me moving in. All communication and interaction are done virtually. I love the home otherwise and would love to extend my lease but will not do so if Evernest is managing the property. AGAIN BEWARE.
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Evernest provides residential property management services in more than 50 markets across the United States. Our professional property managers can help with leasing, maintenance, billing, and more.
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