Name: evernest.co
Telephone: 000000000
Rating: 1.1

Kin_Nya_x370 Guest

2 years ago

This company tried to charge me…

This company tried to charge me thousands to repaint and apartment that was already in awful shape.

Date of experience: Sep 28, 2023

Benjamin Coleman Guest

2 years ago

Property Owners Beware

Agree with the other reviews here. I've been a property owner in Birmingham for the past year and during this time I've had the worst experience with Evernest. Things you should know:1. They do not provide detailed receipts for maintenance jobs. I have this documented from the director of operations, Amy Bromberg. There is a complete lack of transparency and as an owner I have no idea if I've been upcharged on the latest repair on my home.2. Their property managers are really terrible both in terms of communication and reliability. I had Danielle Prock and she took forever to get back to me and made many mistakes and so they changed me to Jameson Gann who then also failed to return my calls and emails -- often waiting up to one week. I had to do their jobs for them. I would find errors in my financial statements and make them aware of them. My property manager had no idea my tenant switched to Section 8 tenancy, he stumbled upon it when I asked him to look into another issue.3. Their maintenance jobs are sub-standard. My water heater leaked and there was floor damage. The repairman told me on the phone that he literally "guessed" as to where there was damage. He did not use a moisture detector, he did not even know what that was!4. I had a home owners insurance check disbursed to me that needed co-signature by Evernest as we were both listed as the payees. They had NO idea how to co-sign it, or what the procedure was. It was like the first time they had ever dealt with that for an owner. It has been two months and I still have not been able to deposit the check because they don't know how to co-sign it.I got on a call with their director of operations and my property manager and they apologized for all the inconvenience. They said they would do better and that if they don't within one month, it's reasonable that I leave them for another company. Within 10 days they didn't reply to my emails or voicemails! What a joke. Good riddance and goodbye Evernest!

Date of experience: Aug 17, 2023

Jolie T. Guest

3 years ago

RUDE EMPLOYEES & MONEY HUNGRY

I've been renting at my current address for the last 5 years. The property is now managed by Evernest. They increased the lease renewal fee from $15 to $200. Mariana Molinar added $50 to my monthly rent for a "Resident Benefit Package". Which consisted of reporting my rent payments to a credit bureau and renters insurance. You can self report your own rental payments for free, and my rental insurance is only $6 per month. They charge you $120 for 4 air filters, which you can't buy yourself. I recently notified them that I was getting a one time rental assistance payment from an organization, and informed them on the 3rd. By the 6th I was sent a bill for a $100 late fee for nonpayment. They refused to remove the late fee so I had to pay it. They don't clean any of the tenant shared spaces, after a tenant moves out. There is a shared laundry room in the basement, and there have been three tenants who have used it. None of the tenants cleaned it, and Evernest refuses to clean it once a tenant leaves. A former tenant left a deflated pool and toys in the backyard when she was evicted, and it's still there 3 years later. Mariana Molinar is extremely rude and will ignore your emails for weeks at a time. Every year I have to have maintenance come out multiple times because the heat doesn't work, or it goes into auxillary mode and my electric bill is a few hundred dollars. The owner was supposed to replace it my second year here, but never did it. I have to use plug in heaters or stay with family because it will be 40 degrees in my house. The plug in heaters also causes the power to go out multiple times, since only a few outlets at my residence work. There are exposed wires in my kitchen which I've been told by their vendors many times is a fire hazard. BEWARE: They don't fix things at their properties they just paint over everything. The brand new cabinets that they installed in my kitchen all fell apart within a week of me moving in. The person who installed them put them together like a puzzle piece and didn't nail or glue them together. So as soon as you go open a drawer it falls apart. I, my family, and maintenance have had to put them back together multiple times.