Review Time
My account was frozen since February 22, and Im out of money until now. 4 months have passed and all they have done is sayin sorry for delay. "Terry Benion" who is my relationship manager is extremely rude and on purpose delayed my issue for months because he got offended I asked for help on LinkedIn.
On the HSBC Expat web and mobile apps the statements for my current accounts are missing since August 2023. I called HSBC Expat customer service about the issue and I was told that my account is switched to paper statements and that's the reason why no statements are available online. I never requested paper statements and also I never received any paper statements by mail at all.For the last 10 days, I'm calling customer service by phone and trying to get statements for my current accounts with no luck. After several calls I just made a little progress. After one call, they managed to email me the statements until February 2024. After another call, in the app, I was able to see a half-May 2024 statement. But my statements for March and April are completely missing. In every call, the customer service officer requests the statements to be generated and tells me that I'll get the statements in the next 24-48 hours but it's not happening. Just getting simple statements shouldn't be that hard. Really disappointing!
HSBC closed an open complaint without resolution which is extremely shoddy. The chat operators least try to help but I still do not have what I need. Frustratingly if you call phone banking they say use chat and chat says use phone banking as we cannot help. This has been going on for over a week with HSBC saying within 48 hours then do not deliver followed by it will be in 48 hours. If it didn’t waste so much time and wasn’t so expensive it would be funny - so much for being a premier customer.
I am sure this bank is operating as a fraud under the HSBC banner. They put a hold on ours accounts for 5 months because my wife got a letter wrong in the senders name. The attitude of the staff is beyond awful and they pass you from pole to post in a seemingly never ending loop. If your money is in this bank remove it asap.
Is the worst bank customer service in the WORLD. I am used to work in Singapore with City Bank, in Qatar with IBQ, in Spain with Santander, USA with City Bank, my sons in UK with Lloyd. HSBC is a complete disaster, with overseas phillipinos attending customer service, with complex procedures of “security” measures AGAINST the user, with amazing burocracy. Not recommended at all.
Get account reviewed and restricted only for remittance from other people. Just before one of the deposit matured. I cannot deal with it and brings loss. Kidding me? I need to provide payslip, statements and much more things, and the safeguard team keeps asking new materials. I will definitely close account after all my fix term mature.
Absolutely appalling experience with Expat. They have demonstrated a complete lack of respect and competence in handling their customers' accounts.Without so much as a courtesy heads-up, they decided to play judge, jury, and executioner by blocking my account out of the blue. And what was my heinous crime, you ask? Merely utilizing their own "global transfer feature" to move a few measly thousand bucks within my own account. No suspicious activity, no red flags—just normal banking behavior.When I reached out to their customer service for answers, all I got was a canned response about their so-called "safeguard team" needing to review my account. Fine, I thought, justice will prevail. But two months later, and I'm still in the dark. No updates, no explanations, nothing. It's like my money vanished into thin air.Thank the heavens I hadn't deposited my entire life savings into their clutches. If I had, I'd be staring down the barrel of financial ruin thanks to their arbitrary account freeze.And you know what? Even if they miraculously decide to unfreeze my account someday, I wouldn't touch it with a ten-foot pole. Who's to say they won't pull the same stunt again? I refuse to be held hostage by a bank that treats its customers like inconveniences rather than valued clients.Save yourself the headache and steer clear of the bank. Trust me, you'll thank me later.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.
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