Review Time
I sent a transfer from my account in HSBC Expat to my account in Switzerland.3 days later, I still had not received the funds into my Swiss account.I made 8 requests for information, for 17 days and their reply was "the transfer is being processed".It turns out that the transfer was rejected on day 1.HSBC Expat's customer service were too lazy to conduct a proper trace until after 17 days had passed.To make matters worse, they deducted EUR37 to recall the transfer.Very disappointing indeed!
Having bank accounts in numerous parts of the world, I have never experienced such fraudulent actions as in HSBC Expat, after opening the bank account and depositing the minimum amount of USD 100,000 required, the account has been blocked without prior notice and until today, after 7 months I have not been notified of the reason or the steps to follow to release the funds. Even by contacting Director Warwick Long it is not feasible to obtain a response. HSBC continues with its usual pirate act.
Seems like HSBC Expat (Jersey) only job these days is to freeze customer accounts (new or existed will be hunted) and generate profits from our money.You can't complain because you agreed on the following Joke!(The legal document relevant to you are the terms & conditions governing your HSBC CIIOM bank account. The HSBC CIIOM current bank account terms and conditions (page 3 “Information we need from you […]”) require that, when HSBC reasonably request it, account holders provide HSBC with information about themselves, their wealth, and the sources of their wealth to HSBC, as well as payments and transactions you undertake or plan to undertake.)They do their best to stretch your funds freeze time on purpose asking repeated questions, informations and documents and manytimes ignore your emails and have to keep chasing them!While they practice such legal right they use your money to generate money for themselves .When your case cleared (if cleared) they will not pay you any interests nor compensations nor say sorry for interrupting your financial plans!You can't do anything for them because they are professional in what they do living on isolated island hard to reach!Unfortunately regulators know about what they do but keeping their license active... it's a shame!
HSBC expat bereavement team is ridiculous, it's been over 2 weeks and they have failed to respond to death notification. Daily calls on my part, sometimes twice - with the bereavement team not responding at all. You get a call center in the Philippines who say they don't anything, and can only reach to the bereavement center via email. No supervisors available. They ask for call back number and nobody ever called me back. 2 weeks, folks, hundreds of thousands invested with this bank, premier status. No resolution as we speak, black whole.
The CS Mr Oscar King is the worst HSBC staff I met with, he didn't take serious to my case seriously.He just used different excuses to reject giving us the referral bonus, which shows he didn't investigate, so all are wrong information. His attitude is bad, if your case is handled by him, then good luck.Finally, another CS took over my and my friends' cases, then just 3 days, all done, and settled.
Froze my accounts for no reason. 8 weeks to get access again. 20+ phone calls to call centre in the Philippines who are clueless. Finally got accounts reinstated, only for them to be placed ‘on hold’ again 4 hours later. Avoid this bank at all costs
There should be a zero stars button!HSBC should be broken up and shut down immediately.Blocking an account without warning triggering chaos. After I requested the account be closed, they refused due to the block. Then when challenged HSBC deliberately damaged my credit file with a “Account closed due to suspicious activity” report. What the ….?No accountability?, untouchable?After the Hezbollah connection is revealed it will collapse overnight….. The Bank of England issue HSBC’s banking licence.. Complicit? Well….What is going on people.. let’s look a little deeper shall we?
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