Review Time
Just dont use this account, we set up an account and after finding nearly all our banks cant transfer to them for some reason, revolut, barclays, Bunq, etc we found we could send a test payment by HSBC UK of €100 and hay preston in the account in 48 hours. so we then sent €50,000 on the 26th of August and after 72 hours no money kept chasing and said no money recieved but confirmed as compete in HSBC UK, then got through to Internatioanl transfers in HSBC UK, they confirmed for soem unkown reason it was rejected by HSBC Jersey(expat) and was going to come back within 5 working days, but now after 2 weeks from HSBC Expat having recieved the money they havent sent it back to HSBC UK even after repeated requests to send the money back. HSBC is just a black hole where they like to lose your money and no one admits it and you cant get it back, they are jsut a scam and not to be trusted especailly an Expat account where you put alot of money have to have £100k deposited to keep the account open, but how much is lost on its way there is the risk you take!
If half a star was an option I would have selected it. I was led to expect a Relationship Manager but got "Consultants" who are actually a call centre/postbox without call centre technology support. Response times are very slow and lack continuity. Most requests need chasing multiple times. Credit cards take 2 weeks to reach you. A USD wire from USA has still not reached me after 2 weeks. It is stuck in HSBC US despite Jersey advising me the wire request was correct.
Frozen Funds by Thieves @ HSBC Expat (Jersey)The only way to deal with these bufoons is to write a demand letter and formal complaint via email. If they do not respond within 3 months you do not need a final response letter and you can go straight to the Ombudsman. Might also be worth calling them to follow up with your email and record the call and send that to them via email too.It is also quite easy to take them to the Petty Courts in Jersey who allow remote hearings. They have assistants that are able to answer your queries at the Jersey Courts by email called Greffe's. Contact. Judicial Greffe; Phone number: 01534 441300; Email address: please search for email as I cannot write on here.The reason for account suspensions is due to some 'useful idiot', Geraldine Buckingham and 'her' band of plastic 'protect team' deputies, who are able to mark any account of their liking as 'suspicious', based on a very loose set of rules, that they themselves in part manufacture. This then allows them to create whole departments (bands) of so called 'security' and 'protect' team agents (buffoons), that essentially can't cook a pot noodle between them. These uneduated types revel in their 'useful idiot' role and prey on people from afar, partly due to their own personal inadequacies, so don't take them or their requests seriously.They do this all but knowing how difficult it is for us to obtain legal recourse with them being in the middle of nowhere. If you have HK passport their complaints process is two months, however from anywhere else its 3 months, this alone should be a cause for concern.Again, do not take much notice of their verbal diarrhea and bullish rhetoric, lodge a formal complaint via email and after 3 months if they don't reply, take it to the CIFO Ombudsman. You can speed it up going to the Petty Courts.They obviously don't do this to high level accounts or people with power as they would have a court case and solicitors down they throats instantly. They, the 'weak' people that they are, only prey on general people that thought HSBC Expat was a legitimate bank.
Extremely poor customer support, incompetent operators seem improvising and will basically simply repeat what you can read on the site.Premier Relationship Managers, often vanish, they are replaced without any cominication, generally difficult to reach, they miss scheduled appointments with banal excuses and when you do finally reach them, they proved incapable to resolve any basic banking issue. Transfers randomly refused without any justification nor advice. Spent incredible amount of my time and money over international fare phone calls being bounced from one operator to the other without anyone being capable to provide me any basic service.
I have never ever experienced such terrible service and lies from HSBC Expat in my entire life. I was given a discretionary override of fees due to underfunding pending a house sale in Malta that was taking a little longer than anticipated. Despite having this in writing from HSBC they have back tracked and started charging me. I am in process of opening a complaint with the financial ombudsman service however, HSBC are now delaying their final response letter!
The bank is basically non-existent, there is no support at all, unless you have a lot of money on your account you are not entitled to have a personal relationship guy. I requested credit card and I haven’t received it for a month. Impossible to thrust this bank unfortunately, they demonstrated in many occasions to be unable to help customers and they are not improving a single bit.
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