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In keeping with the views of other customers here, HSBC Expat (Jersey) is nothing but a blight on the reputation of the banking sector in Jersey and by extension the Channel Islands. As many people have suggested their operation is totally brazen and corrupt, where they think that freeezing peoples monies under the guise of a review for an unreasonable time, is good for them as a business. They are essentially working towards a failed business.I agree with others that Tom Robinson and Mark Rabet of their review team should be removed from their positions and put back in low level customer services positions where they belong.
Don’t go near the NO PERSONAL SERVICE BANKAfter freezing my account, & needing a full update of all my personal business, such as how much did you pay for your property, how much is it worth today, have you any savings, how much have you got, have you any investments, what are they, then wanting to close my account and move away, now give me your 10 digit number then your six digit number to someone in timbucktwo who could hardly speak English I gave up after 20 years of banking.
I’m writing this as a friendly warning to others to stay the hell away from this ‘bank’ - they’re one big scam. I held an account for 13 months, 12 of which saw my account under review ( I never did find out what this really meant! ) I did eventually get my funds returned after a lot of pressure and after I reported it to the CIFO ( Channel Islands Financial Ombudsman ) For anyone facing the same difficulties I had, I’d suggest you do the same as it sped things up significantly. Otherwise HSBC Expat and their team of inept, incompetent and utterly useless moron staff will drag it out for as long as possible. For anyone having the displeasure of dealing with Mark Rabet, I feel your pain. He’s an absolute cretin and how he in banking baffles me! I wish you all good luck in getting your money back.
I have experienced a sustained pattern of poor service from HSBC Expat over several months, involving blocked or failed transactions, unexplained shortfalls, and a complete lack of accountability. Despite numerous formal complaints — many of which were improperly closed or never acknowledged — basic banking services remain unreliable.On multiple occasions:Funds were sent but either blocked or returned with no clear explanation or reconciliation.A USD Global Money Card was issued but remains unreliable. I have even been told by the reltionship manager not ti use if for large transction as it will essentially become blocked.My relationship manager and service teams failed to respond to repeated requests, including a formal account closure (I was even told "I was on holiday" as if that was an acceptable reason).This has left me without access to my funds, facing angry beneficiaries, and with no clear way forward.After exhausting all channels with HSBC, I have now filed a full complaint with the Channel Islands Financial Ombudsman (CIFO) and will continue to escalate until proper redress is given.For anyone considering HSBC Expat — be cautious. Systems fail, and when they do, you’re met with silence.
This bank is not fit for purpose. Despite being “Premier” the customer service is non-existent. Impossible to get accurate certificates of interest, even to find out the name of my “Account Manager”. Avoid.This is the worst banking experience I have ever had.
Despite me thinking I was covered by UK Banking Regulations with an HSBC Expat Account, it turns out they " hide behind Jersey Banking regulations" as such they are not signatory to Contingent Reimbursement Code which protects investors when payments made are found to be fraudulent. Most UK banks including HSBC UK are signatories but not HSBC Expat. So despite our government telling us that banks will protect us from fraudulent activity, "HSBC Expat is not a signatory to that code".
I have a Euro current account but it does not support SEPA transfers, so I have never been able to transfer any money into it. Whenever I have attempted to transfer money in from a different Euro current account the money gets returned
If you plan to have your money back sometimes in the future, don't open accounts with this bank! My accounts were locked because I have been inactive for few months. I have asked for my accounst to be reactivated. I had to chase HSBC many times to finally receive a procedure for my accounts to be reactivated. I have followed the procedure and HSBC did nothing, my accounts were kept locked. II chased them again, received the same procedure again, filled all the required documents again and HSBC did nothing again, my accounts were still locked. So i complained and they are sending me the same procedure I have done twice already once again. My accounts are locked since many months and have lost countless time chasing them and I am still at square one. Either they are totally incompetent or they want to seize their clients assets or more likely both.
This bills as HSBC expat - purportedly for people who live overseas. Yet when I try to open a bank account with them, they insist I provide all documents in English. When I phoned their customer service, they told me if I don't have original document in English, I need to find a solicitor to translate into English. When I told them there's no such concept as solicitor where I live - they were silent for 10 seconds, and told me they can't open a bank account without English language documents. Basically this is a traditional UK bank who tried and failed miserably branding itself as a bank service for expat. Anyone who got fooled by this should be aware.
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