Review Time
My recent experience is the same as most of the reviews below - terrible. I have been an expat customer for 30 years and it was not always this way. The main issue is communication with their help centre. Written correspondence is impossible. They have no email address. Secure messages via their platform go unanswered. Their agents are very pleasant but are incapable of solving even simple problems.
I have been 14 yers an HSBC Expat Customer.My account has been closed in 2021 without notice and my founds have NOT been returned. Call center is useless and sais it cannot acess my information because I am NOT a CUSTOMER anymore.This is a scam and all of us need to do something like a class action. I am missing 50KGBP to date. Happy to pay whoever wants to share the Lawyer expenses
Opened up an account here because threshold to be premier is lower than in other countries (those where I can be sure my deposits are safe anyway... looking at you Turkey). I essentially only use this to earn guaranteed fixed income so I can't review other investments or credit cards.The process to open was painfully slow; partly my fault for not having the right documents but also theirs. A few days after application I think I got an email, saying that they need to interview me and the earliest slot was over two weeks away. The call itself was about 30 min long and was essentially all about me reciting my work history and how much I earned at each job. Unfortunately the call quality was subpar so I had to ask the staff to repeat themselves many times. Be aware that they call the number you specified in your application from Jersey and may incur international call charges. From application to receiving acceptance email it took a total of 6 weeks. Then an additional 3 weeks to receive the physical secure key to gain access to my account (no phone apps for me).Once inside the system works well, I can purchase fixed term deposits with ease and earn passive income. Chat support is not bad, RM took a while to respond though.Funding most of the time was fee-free (in USD) but seems like for larger deposits (>10k I guess) HSBC US intermediary takes a small cut, probably due to extra money laundering checks so be aware.Overall not bad, just sign up takes forever due to all the regulation they have to deal with.
I am astonished at how bad HSBC EXPAT's customer service and support is. Emails and secure messages goes unanswered. On phone / call centre I am given the wrong info (MULTIPLE TIMES through 2021 and 2022). Lately I even get lied to on phone. "Customer relationship manager" has no authority nor ability to sort anything out...can simply connect me to "customer service". Other times Call centre advise me I should go to Relationship manager...while relationship manager referred me to call centre.... Unbelievable
I recently opened an expat account in Channel Islands with HSBC. I'm not sure I could be more disappointed with their customer service and systems on general. What a negative experience. I would definitely recommend looking elsewhere.
I have been with HSBC for over 30 years, and with Expat for about 5 years. As long as you do all your banking online, things are generally smooth. Try calling support or using the online support, be prepared to get the run-around from offshore support personnel who have no idea of what they are doing. Try contacting your relationship manager?, good luck, they do not respond to emails or answer calls unless you book an appointment. And if you receive an email requesting additional information, it’s from an unmonitored email address. Ding dong HSBC Expat, if you don’t need your customers, please let us know as we don’t want to waste your time.
DESPICABLE. HSBC has horrendous service. I opened the account, they asked for standard info address etc. I duly gave all info they requested. Then their "safeguard" team kept harassing me monthly for the same info i already provided. I resent all the info they requested, and yet they continue to harass. Then I informed them I was moving countries. These cut my card in the middle of the move leaving me stranded in a foreign country with no access to my own money. Please, HSBC is a despicable institution, do yourself a favor and find a better bank and skip the heart ache.
One of the most pathetic banks ever dealt with customer service and team is pathetic honestly I heard so much good about them and now when actually I started dealing with them realized they pathetic holds money for no reason and states that it’s returned and funny thing is sender is also me and when I called my sending bank they showed proof that funds not been refunded but they claim it’s refunded and no evidence or proof or any document team is pathetic disrespectful hate to deal with them
Consistently dreadful.Years of experience on multiple continents, repeat requests, around in circle KYC requirements, Kafka-esque bureaucracy, going nowhere box ticking, faceless email addresses which won't accept customer mails, the list is too long and arduous to bear recording and complaining. It's pushing a rock up a hill to deal with HSBC. In due course will take my seven figure account elsewhere. Dreadful.
HSBC expat offered an account opening bonus, didn't process my application, tried to claim I was too late to open. Later they admitted liability for the bonus, only thereafter to repeatedly claim I was inegligible. Still waiting to receive the money they claimed they would pay as a gesture of goodwill. Generally extremely poor phone helpdesk - always claiming high call volumes, operators do not have functional audio, operators have no power and very slow, very easy to locked out.
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