Review Time
This bank blocked our accounts in March 2025. They did not give any reason nor request any information or documents. We called more than 20 times and many emails, but no information was given or timelines. They were rude at times when we challenged them and showed no care. They did not log our complaints properly or respond at all. Our accounts finally got unblocked in August 2025 after complaints to CIFO. At the end of it all, they didn’t even request a single document or information, so it proved that they just have no clue what they’re doing. If this happens to you, step 1; immediately lodge a formal complaint by email and request a complaint number. Step 2: after 3 months has passed start CIFO complaint process (you can’t do it sooner) Step 3; chase CIFO after a few weeks, and then they will put pressure on HSBC to resolve the issue.The mistake we did was wait too long before making formal complaint, as that is the only way to get the timeline started.HSBC expat are run by a bunch of crooks, and they have no interest in you as a customer. Avoid at all costs.
If you like being hours on expensive international phone calls for what would have been automatic anywhere else, hsbc expat is the bank for you.I have not seen such archaic, compartmentalized client facing banking systems in this century. Whoever is in charge of their client processes needs to be shown the door.The only way they merit the single star is because they accept clients moving internationally. But they absolutely are not set up to serve those clients in a 21st century way.
HSBC Expat have been buying units in investments trusts for me. Suddenly all the purchase contract notes disappeared overnight. I wrote a formal letter of complaint to them in April 2024, I have received a complaint reference number, but they still have not provided an official response as they are obliged to do with 3 months. I wrote a complaint to the Jersey Financial Service Ombudsman in September 2024. They have not responded to the Ombudsman. In both cases these are serious violations of regulation. The ombudsman has told me they answer complaints in order they receive them. It's reasonable to assume they have a back log of months and months of complaints.
Please protect yourself from the HSBC scam.They will take your money for NO reason (or at least a different reason each time) and you will NEVER see your funds again.They closed my accounts suddenly (no alerts) last year. Got in touch with them, they said I did not comply to eKYC information (not true as they have been updated 3 months before) and provided some direction to recover the money. 1) I provided the information required by the operator.2) another operator called saying absolutely something different3) the local bank was not able to help.I start the process again. Everything has to go in paper mail to Jersey. I wait for my answer and follow the new recomended process (verified by the local bank manager). We provide and certify all the information required.New email (always to an unknown account you cannot reply b ecause you need to sedn email and they hide themselves with noreply email) says that my account was closed due to inactivity, documents were incomplete to start again.This has been going over a year with no possibility to get my money back. They don't want to resolve the situation. They want to get your money, either few euros o millions of dollars, if they do this to all customers is a win. Don't fall into the trap. They are THIEVES and SCAMMER!!!PROTECT YOURSEL FROM THEM!!!!
Me and many customer at HSBC Expat as well as HSBC UK suffering from review team, they holding our bank account for long time, you can withdraw any single cent, you under pressure by answering hundreds questions for each single transaction.For anyone who is suffering from either HSBC Expat or UK, please join this group HSBC UK Complaints and service in Facebook We are escalating this topic and highlight in social media, official media and newspaper, Please join and raise your voice
HSBC Jersey unlawfully froze my account without my consent or prior notification, effectively restricting access to my funds without justification. Despite my prompt compliance—submitting all required forms and certified identity documents—the bank engaged in a pattern of obstructive conduct, repeatedly demanding additional documentation to prolong the process indefinitely. To date, HSBC has failed to provide a valid legal basis for the freeze or a timeline for resolution, leaving my funds inaccessible in violation of their contractual and regulatory obligations. Multiple formal complaints have yielded no corrective action, demonstrating a blatant disregard for client rights and due process. This conduct raises serious concerns about HSBC Expat’s compliance with financial regulations, including fair treatment of customers and transparency in account restrictions.
A big thank you to HSBC Northwich Cheshire, a bank with people in it, who knew? Having tried endlessly to open an on line savings account on my phone and iPad only to suffer all my accounts to be locked out, I went into the branch. Clutching my iPad and explaining my frustration and dilemma the charming young man behind the counter sorted it all out for me. Brilliant account set up in no time and one very happy customer.
I have never encountered worse service. This is a disgrace to the British banking system. Completely unprofessional staff and poorly functioning banking technologies. I received an unexpected blocking of my accounts for no reason and my money was returned from this bank only after 148 days. This is terrible!
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