Review Time
Extremely disappointing experience.
I ordered my bike more than two months ago and still haven’t received it.
I was asked to block an entire day for delivery — three separate times. Each time, I received confirmation that the bike would be delivered. Each time, no one showed up. No explanation. No proactive communication.
I have now lost three full days waiting at home, and I still have no confirmed delivery date.
The lack of reliability and communication is unacceptable, especially for such a significant purchase. I strongly recommend future customers think twice before ordering online from this company.
Ordered a paid of Puma Shoes at the beginning of the month, shipping date said the 23rd which is already outrageous. And it still has not arrived 3 Days Later. No doubt if I try to get a refund I will not be receiving anything.
Order delayed by multiple weeks, always pushing the delivery date further without even telling you about it. This is not even the delivery company, this is 100% them not been able to prepare the packages.
i dont know if its a scam they seem very sketchy ,when i ordered yestersday , i recieved no notifications of payments from my bank or anything . Then i got an email later on in the day that my order has ben canceled, no information saying why or not and that i'll be refunded but no information stating when i would recieve one or in how many business days ,nothing ,please i hope to be refunded my full amount and none of my emails are getting through to them either .
I am writing this to warn all international customers about this company's negligence.
I purchased the Xero Shoes HFS II (Size 44.5 EU) from your site. I am an experienced Xero user and I already own the Xero Prio in 44.5 EU, which fits perfectly. Relying on your product page which states "Standard Fit", I ordered the same size.
The Issue:
The shoes arrived and are significantly smaller than the standard size. It is a well-known fact in the barefoot community (and independent reviews) that the HFS II model runs small and requires sizing up. You failed to mention this critical sizing advice in your description, falsely claiming it fits "Standard".
The Trap:
I am located in the UAE. Because the error is in YOUR description, I expected a free return. Instead, your policy forces ME to pay for return shipping PLUS Customs Duties (DDP) back to Spain.
The cost to return the item is astronomical, effectively making it impossible.
You have trapped a customer with a useless product due to your misleading description. I did not choose the wrong size; I chose the size you claimed was "Standard".
I demand a full refund without return as the item was "Not as Described".
Terrible company with no care if the order makes it to you or not. It has been 3 months since I placed my order. Package was lost in shipping and I cannot get anyone to actually do anything except send me bot responses. Do not order from this company, They are crooks.
I have mixed feelings about my experience with TradeInn.
On the positive side, the price was very competitive, the product quality was good, and the item was dispatched immediately after purchase. Credit where it’s due, the ordering and dispatch side of things worked well.
However, the overall experience was let down by customer support and delivery. There is no telephone number to contact if an issue arises, which is frustrating when dealing with delays. Email and social media responses were very slow, making it difficult to get clear answers.
The choice of courier was also a major downside. The item was given a scheduled delivery date but was not delivered until over a week later, which is disappointing and unreliable.
Overall, TradeInn does some things well, but improvements in customer communication and courier selection would make a big difference. With better support and delivery partners, this could easily be a higher-rated experience.
On October 24, 2025, I ordered goods worth USD 250.46 from this store. Order number 63041889. The package did not arrive, I did not receive it! For reasons unknown to me, the package was returned to the store by the carrier on November 6, 2025. Since then, I have contacted customer support many times. I received lengthy responses saying, “When we receive the package from the carrier, we will refund you.” I sincerely do not understand how the commercial relationship between the carrier and the store affects the return of my money. It has now been more than three months, and there is almost no hope of getting my money back. The store simply ignores my letters. That is why I am writing here, perhaps this information will be useful to someone.
Update: Here's another response saying I need to wait for something. The order was returned to the store in NOVEMBER 2025! This is your relationship with the carrier. Why are you using my money all this time?!
Online shop owes me 400€ for return package and won‘t retun it. Very bad support, you only get auto generated messages.
Update:
As you can see i got the same auto gerneated answer here. I will never see that money again.
Absolute scam, be careful! Order never received. I provided official carrier proof of non-delivery, but they still refuse to refund. They forced me to do their job, then ignored me with automated "under review" emails for 2 months. They keep your money and never deliver. Avoid at all cost!
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Tradeinn is an online retailer for the best deals on branded equipment, clothing, shoes and accessories. Tradeinn means lowest prices are guaranteed, stylish articles and top equipment from the most popular brands in a total of 18 online stores.
Whether indoor or outdoor sports, electronics, motorcycle accessories or home and garden products, Tradeinn has something for everyone – all at the best price possible – through the site’s exclusive offers, outlet sales, model sales and flash offers.
Tradeinn is the parent company of 18 stores specialized in leisure activities and electronics, with over 2.5 Mio legitimate products of over 10.500 trusted brands available in a HQ of 30.000m2 to ship to 180 countries worldwide (25K orders daily).See more
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